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About the Role

The Director, EMEIA Pacific Customer Supply Chain is responsible for shaping and leading the regional customer supply chain agenda across EMEIA Pacific. This role builds the organization and capabilities needed to accelerate profitable growth, strengthen strategic customer partnerships, create competitive advantage, and deliver sustainable operational performance. The leader serves as a senior supply chain partner to markets, commercial teams, and global functions, translating customer and market priorities into clear supply chain strategies, capabilities, and execution plans.

Responsibilities

Own and lead the supply chain contribution to Joint Business Plans with priority customers, ensuring initiatives are commercially relevant, operationally executable and tied to measurable business outcomes.
Serve as the senior supply chain executive interface for strategic customers and key internal stakeholders building trusted customer relationships, leading executive-level supply chain engagements, and bringing the voice of the customer into end-to-end supply chain decision and enterprises priorities.
Proactively engage with strategic customers to identify growth opportunities, improve collaboration, enhance service performance, and develop joint supply chain capabilities that create mutual value and competitive advantage.
Partner with Commercial, Finance and market leaders to translate customer segmentation, growth plans and market priorities into supply chain capabilities, service models and execution roadmaps.
Deliver measurable improvement across service, OTIF, inventory, working capital, cost-to-serve, logistics performance and customer satisfaction.
Identify and prioritize opportunities to improve service, reduce complexity, optimize inventory and lower total cost while maintaining alignment with regional financial commitments.
Establish performance management routines, scorecards and decision forums that convert insights into clear actions, ownership and business impact.
Contribute to annual operating plans and longer-term strategic plans by building practical, financially grounded supply chain recommendations.
Lead the regional customer supply chain transformation agenda, building capability in customer collaboration, planning, analytics, execution discipline and continuous improvement.
Simplify processes and decision rights across markets and functions, reducing friction while improving speed, accountability and scalability.
Lead the development and adoption of digital customer supply chain capabilities, leveraging data, digital platforms, advanced analytics, automation and emerging technologies to improve decision quality, anticipate risks, identify growth opportunities and enable scalable competitive advantage across the region.
Foster a culture of digital innovation and continuous learning, ensuring teams build the capabilities required to effectively leverage analytics, AI-driven insights, automation, and evolving customer supply chain technologies.
Translate enterprise and global initiatives into practical regional capabilities and ways of working that can be adopted by markets and sustained over time.
Own the regional Integrated Business Planning process, partnering with Regional Commercial teams, global Supply Chain Planning and Global IBP leaders to align demand, supply, capacity and financial priorities.
Partner with strategic customers, commercial teams, and planning organizations to leverage shared data, digital connectivity and collaborative planning capabilities and improve forecast accuracy, service performance and execution effectiveness.
Provide leadership across demand planning, order management, outbound logistics, customer service, product lifecycle execution, inventory management and related regional supply chain processes.
Lead regional execution of new product introductions, transitions and product lifecycle priorities in partnership with markets, commercial teams, supply chain, operations and global functions.
Ensure customs, logistics and distribution priorities are integrated into customer and market plans in a way that supports growth, service and cost objectives.
Build strong relationships across markets, global supply chain, operations, finance and commercial leadership, influencing without adding unnecessary organizational layers.
Lead, coach and develop talent, building a high-performance team with strong commercial acumen, analytical capability, customer orientation and enterprise mindset.
Communicate clearly with senior leadership, translating complex trade-offs and analysis into concise action-oriented recommendations.
Champion change leadership and cross-functional alignment, ensuring initiatives are adopted, embedded and measured for impact.
Moderate regional and international travel required based on business needs, including customer, market, site and leadership meetings.
Role operates in a matrixed, multi-market environment that requires collaboration across time zones, cultures and functions.
Responsibilities may evolve based on business requirements and organizational design decisions.

Requirements

Significant experience of progressive supply chain, customer supply chain, planning, logistics, commercial operations or related experience, preferably within CPG or similar complex, customer facing environment.
Proven experience leading regional or multi-market teams and influencing across matrixed market, commercial and global functional organizations.
Proven experience leveraging digital technologies, analytics, automation and data-driven capabilities to improve customer collaboration, operational performance, and business outcomes.
Experience engaging directly with customers at senior leadership levels, leading strategic supply chain discussions, Joint Business Planning initiatives and collaborative growth programs.
Demonstrated ability to build customer partnerships and lead supply chain initiatives that support Joint Business Plans, growth objectives and measurable performance management.
Strong commercial and financial acumen, with experience improving service, OTIF, inventory, working capital, logistics performance and cost-to-serve outcomes.
Track record leading transformation, simplification, continuous improvement and capability-building initiatives that deliver sustainable business impact.
Strong analytical and strategic problem-solving skills, with the ability to use data and insights to frame decisions, align stakeholders and manage risk.
Excellent communication and executive influencing skills, with the ability to translate complex supply chain topics into clear recommendations for senior leadership.
Strong leadership presence, enterprise mindset and ability to develop talent in a high-performance, customer-focused environment.

Skills

Customer collaboration
Planning
Analytics
Execution discipline
Continuous improvement
Digital tools
Advanced analytics
Automation
Scalable processes
Data-driven decision making
Integrated Business Planning
Demand planning
Order management
Outbound logistics
Customer service
Product lifecycle execution
Inventory management
New product introductions
Product lifecycle priorities
Customs
Logistics
Distribution
Commercial acumen
Financial acumen
Strategic problem-solving
Executive influencing

Location

Central London

Work Type

Hybrid
Full-time

Experience Level

Director

Benefits

Onsite gym
Dedicated wellness room
Private healthcare
Dog-friendly office
Meeting-free Fridays
Humming half day
Free snacks and beverages
Responsible time off
Competitive pension
Ongoing learning and development opportunities
Sports & Social Committee
Wellbeing Committee
Diversity & Inclusion Committee
Charity Committee
Teammate Resource Groups (Pride, VIBE, MIND, The Bridge Back)

About the Company

Edgewell is a global community of 6,800 visionaries, doers, and makers.
Our family of over 25 personal care brands serves people in more than 50 countries.
We are dedicated to infusing joyfulness into every aspect of our work.
Our fundamental value of People First guides us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.
We are behind some of the world's most trusted brands, including Wilkinson Sword, Schick, Billie, Bulldog, Hawaiian Tropic, Wet Ones and Jack Black.
We bring joy to more than 50 countries, keeping a keen eye on efficiency and sustainability.
We’re also passionate about maintaining a diverse, inclusive, and respectful environment where our teammates can thrive.
We are curious, collaborative and passionate about making everyday experiences better.
We believe great ideas can come from anywhere, and we're committed to creating an environment where everyone feels valued, included and empowered to make an impact.
If you're looking for a place where your voice matters, your development is supported and your work can make a real difference, we'd love to meet you.

Equal Opportunity

Edgewell is an equal opportunity employer.
We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws.
We listen deeply and speak directly to create an environment that’s open to difference.
We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.