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About the Role
Lead the Mastercard Program Management Services (MPMS) European Account Management and Business Development team, responsible for managing and growing client relationships, expanding program usage, and securing new customers. Set and deliver the MPMS European growth strategy, manage the European P&L, and play a key role in the MPMS global transformation program. Maintain oversight of client and operational matters, resolving issues and managing escalations.
Responsibilities
- Define and own the vision, strategy and execution plan for MPMS in Europe.
- Take full P&L ownership and drive sustainable commercial performance across the region.
- Lead, coach and develop a high-performing team of Account Managers, Account Directors and Business Developers.
- Build and strengthen senior relationships with existing clients to drive sales, programme adoption, retention and long-term value.
- Identify and secure new business opportunities, expanding MPMS’s presence in priority markets and verticals.
- Maintain appropriate oversight of live client programmes and material service issues.
- Support the team on complex or sensitive client matters where senior intervention is needed.
- Enhance awareness of MPMS solutions across Mastercard so broader commercial teams can identify, qualify and engage relevant prospects effectively.
- Act as a senior representative for MPMS in Europe, engaging credibly with key stakeholders internally and externally.
- Provide key input into the regional and global product roadmaps.
- Prioritise delivery activity for existing and new customers, making clear trade-offs to optimise client impact, commercial value, operational risk and resource allocation.
- Monitor market trends, client feedback, programme performance and competitive dynamics to inform strategy and drive continuous improvement and innovation.
Requirements
- Proven experience in general management, business development or sales leadership, preferably within payments, fintech, financial services or another operationally complex environment.
- Strong track record in P&L ownership, deal negotiation and disciplined commercial execution.
- Experience leading C-level discussions and managing senior client relationships, including complex or sensitive escalations.
- Strong leadership and coaching capability, with experience developing account management and business development teams.
- Ability to move comfortably between strategic direction and operational detail.
- Patient and pragmatic approach to progressing issues across complex, interdependent stakeholder groups.
- Self-starter with an entrepreneurial mindset, able to work autonomously while operating effectively within a global matrix organisation.
- Strong ability to prioritise client, commercial and delivery activity across multiple stakeholders and competing demands.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- General management
- Business development
- Sales leadership
- P&L ownership
- Deal negotiation
- Commercial execution
- C-level discussions
- Client relationship management
- Leadership
- Coaching
- Team development
- Strategic direction
- Operational detail
- Prioritization
- Information security
- Technical understanding of digital products, card programmes or payments operations is advantageous
Location
- Europe
Work Type
- Full-time
Experience Level
- Vice President
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Mastercard is a technology company in the global payments industry.
- We connect consumers, financial institutions, merchants, governments and businesses worldwide, enabling secure and convenient electronic payments.
- Mastercard Program Management Services (MPMS) is Mastercard’s programme management arm, setting up and managing open-loop prepaid card programmes end-to-end on behalf of clients.
- Leveraging the Mastercard network, MPMS delivers consumer and corporate solutions across key segments including travel, foreign currency, per diem and gift programmes for partners such as financial institutions, travel agents, retailers, bureau de change operators and airlines.