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About the Role
A reliable, proactive, and organized Duty Officer is needed to oversee the day-to-day operations of sports grounds, including staff supervision, facility safety, operational paperwork, cleanliness, and customer service. The role requires strong leadership, communication, and independent work capabilities to ensure smooth operations.
Responsibilities
- Oversee the day-to-day operation of the sports ground, ensuring smooth, safe, and efficient delivery of bookings, activities, and programmes.
- Ensure full compliance with health and safety policies, risk assessments, emergency procedures, safeguarding requirements, and relevant legislation.
- Deliver excellent customer service by promptly responding to inquiries, professionally resolving complaints, and maintaining positive relationships.
- Monitor the condition, cleanliness, and presentation of the site, ensuring facilities are safe, well-maintained, and fit for purpose.
- Supervise the safe and effective operation of sports halls, gyms, meeting rooms, and other facilities.
- Act as the designated Duty Officer during emergencies, incidents, and evacuations, following procedures to ensure safety.
- Manage facility bookings, activities, events, and programmes to support efficient delivery and maximize utilization.
- Ensure appropriate security measures are in place and adhered to, maintaining safe access to the site and its facilities.
- Complete shift reports, maintain accurate records of incidents and maintenance issues, and ensure documentation is up-to-date.
- Support staff induction, training, and development, monitor performance, and promote a positive team culture.
- Identify and implement opportunities to improve operational efficiency, customer satisfaction, and service delivery standards.
- Demonstrate excellent time management skills, ensuring punctuality, reliability, and effective prioritization of duties.
- Maintain outstanding verbal and written communication skills, engaging effectively with customers, colleagues, contractors, and managers.
- Work collaboratively with colleagues, demonstrating professionalism, flexibility, and a commitment to high-quality services.
Requirements
- Competent using a laptop/computer.
- Good Time Management essential.
- Good Communication skills essential.
- Good Teamwork skills essential.
- Customer Service skills essential.
- Problem solving skills essential.
- Satisfactory employment references and CIFAS identity checks.
- Satisfactory declaration of interest.
- Satisfactory DBS check.
- Must be able to speak fluent English with confidence and accuracy.
- Must be able to provide a supporting statement outlining skills and experience.
Skills
- Leadership
- Communication
- Time Management
- Customer Service
- Problem Solving
- Teamwork
- First Aid (desirable)
Location
- London Borough of Waltham Forest
Work Type
- Permanent
- 20 hours per week
- Overtime available
Salary/Compensations
- SC4 £31,290- £33,129
Benefits
- Commitment to inclusion, wellbeing, and career development for staff.
- Consideration for flexible working arrangements.
About the Company
- Bursting with culture, diversity, and opportunity, the London Borough of Waltham Forest is a vibrant and inspiring place to work.
- An ambitious and forward-thinking borough, delivering real change through Mission Waltham Forest – a plan to create a more equal borough by 2030.
- Focuses on tackling inequalities, building an inclusive economy, investing in regeneration, and greener neighbourhoods.
- A resident-focused, insight-led, and digitally enabled Council.
- A Mayor of London’s Good Work Standard employer, reflecting commitment to fair pay, employee wellbeing, progression, and inclusive workplaces.
Equal Opportunity
- Waltham Forest is a diverse borough where diversity is valued and integral to service delivery and employment.
- The Council is proud of its rich mix of communities and works hard to respond to changing needs.
- Utilizes statutory duties on race, gender, and disability equality, and best practice for age, faith, and sexual orientation to ensure equality of opportunity.
- Committed to meeting 4 equality objectives: promoting equality of opportunity, opposing discrimination, ensuring workforce reflects diverse communities, and providing fair, appropriate, accessible, and excellent services.
- Respecting Diversity is a core Council value.
- Operates an anonymous shortlisting process to reduce bias.
- Internal candidates are considered first for jobs graded up to SO2, including those self-identifying with a disability.
- Considers working arrangements that suit individual personal circumstances while meeting Council needs.