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About the Role
As Fin becomes mission-critical for our most strategic customers, we’re growing our team of Forward Deployed Engineers to help bridge the gap between customer needs and product innovation. You’ll work hands-on with strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation - helping shape product direction, influence roadmap decisions and ensure Fin delivers real, measurable business outcomes in complex, real-world environments. This role offers a rare opportunity to combine technical excellence with real customer impact.
Responsibilities
- Drive adoption of Fin by helping customers automate and scale their support operations.
- Understand customer business challenges and technical requirements to achieve outstanding results with Fin.
- Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects.
- Collaborate closely with Sales, Success and Product teams to ensure seamless customer experiences and successful project delivery.
- Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights.
Requirements
- A strong engineering background and experience building software with real-world usage.
- Interest in AI and machine learning, with the ability to quickly build an understanding of novel problems, capabilities and architectures.
- Strong cross-functional collaboration skills.
- The ability to prototype and ship software quickly while maintaining a high bar for quality and a clear focus on business goals.
- Proficiency using and writing REST APIs to integrate systems effectively.
- Strong communication skills, able to discuss topics with both technical and non-technical audiences.
- Willingness to travel and work on-site with customers.
- Proof of eligibility to work in the United States is required.
Skills
- JavaScript
- Python
- Ruby
- REST APIs
Location
- San Francisco Bay Area
Work Type
- Hybrid
- On-site
Experience Level
- Mid-level
Salary/Compensations
- $180,000 - $237,000
- Corporate bonus program or sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
Benefits
- Support for health and wellbeing
- Support for family
- Support for time away from work
- Support for financial future
About the Company
- Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
- Fin's AI Agent is the highest-performing AI Customer Agent on the market.
- Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Fin can be combined with the natively integrated Intercom help desk.
- Salesforce is the #1 AI CRM, where humans with agents drive customer success.
- We're building the future of customer experience.
- We are looking for Trailblazers who are passionate about bettering business and the world through AI.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all and are committed to creating a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, and covers recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.