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About the Role
This role is ideal for someone who thrives on interaction, enjoys proactive engagement, and wants to be part of a rapidly growing company. You will conduct introductory calls with clients, inform them about our offerings, and ensure they are matched with the most suitable programs. This role has a real impact on individuals navigating career transitions.
Responsibilities
- Conducting introductory calls with clients
- Informing clients about available programs
- Matching clients with suitable programs
- Following up with clients regarding program applications
Requirements
- 1-2 years of experience in account management or customer contact
- First experience with CRM systems and digital processes
- Experience in customer service
- Familiarity with CRM systems, ideally Hubspot
- Experience with further education, EdTech, and/or coaching
Skills
- Communication skills
- Empathy
- Active listening
- Good time management
- Fluency in German and English (spoken and written)
- System understanding (Hubspot)
- Proactiveness
- Structured working style
- Drive
- Energy
Location
- Berlin
Work Type
- Full-time
Experience Level
- 1-2 years
Benefits
- 28 vacation days
- Structured onboarding during the first three months
About the Company
- Fired Up offers further education and coaching for people in career orientation, funded via education vouchers and AVGS, free of charge for participants.
- We are AZAV-certified and support over 1,300 people annually through our programs.
- We are a small, dedicated team in Berlin that is growing.
- We are creating impact by helping people access the new world of work, which is undergoing significant change due to AI.