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About the Role
The Account Executive is responsible for managing and coordinating day-to-day agency efforts on behalf of the client, focusing on the successful execution and delivery of projects across the brand.
Responsibilities
- Build strong, trusted relationships with day-to-day client contacts through responsive communication, reliability and a strong understanding of the business and work.
- Synchronize communications between account teams, vendors, and clients.
- Support account financial management through accurate job tracking, estimates, billing documentation and reconciliation in partnership with senior account and finance teams.
- Develop a strong understanding of the client's business, brand, audiences and campaign objectives, and apply that context to day-to-day execution.
- Own accurate and thorough day-to-day account documentation, including status reports, contact reports, timelines, meeting notes, trackers and next steps.
- Capture, consolidate and communicate client and internal feedback clearly, ensuring teams understand what is changing, what has been approved and what remains outstanding.
- Take ownership of assigned workstreams from brief through delivery with appropriate oversight, proactively driving next steps, timelines, approvals and cross-functional coordination while keeping senior account leads informed of risks or decisions requiring escalation.
- Maintain awareness of approved scope and flag potential out-of-scope requests, changing deliverables or timing implications to senior account leads.
- Develop strong and positive working relationships with creative, strategy project management, production, studio, finance, and other departments.
- Support the development and management of project timelines, coordinate internal and client reviews, and proactively flag timing risks, dependencies or changes.
- Support end-to-end campaign delivery, including final asset checks, QA, trafficking/shipping and confirmation that deliverables meet approved specifications prior to launch.
- Support in sourcing and briefing studio contacts for tactical asks like banners, resizes, and other assets.
- Provide input, consultation, and cooperation with other agency and client partners.
Requirements
- 1 to 3 years of agency account management experience.
- Experience in working in an advertising or marketing agency setting.
- Experience supporting integrated campaigns across channels such as broadcast/video, digital, social, OOH and/or other campaign deliverables.
- Ability to manage and support multiple projects - multi-task, prioritize, and adjust quickly to changing priorities.
- Clear, concise and professional written and verbal communication, with the judgement to tailor communication across clients, creative teams, production partners and internal leadership.
- Anticipates next steps, identifies potential gaps or risks early, and proactively follows up with the right partners to keep work moving.
- Resourceful problem solver who can assess an issue, identify a path forward and understand when senior guidance or escalation is needed.
- Ability to work well under pressure and with strict deadlines.
Skills
- Advertising
- Creative process
- Agency processes
- Account operations
- Creative asset management
- Relationship building
- Communication
- Financial management
- Job tracking
- Estimates
- Billing documentation
- Reconciliation
- Client business understanding
- Brand understanding
- Audience understanding
- Campaign objectives
- Account documentation
- Status reports
- Contact reports
- Timelines
- Meeting notes
- Trackers
- Next steps
- Feedback consolidation
- Workstream ownership
- Project management
- Cross-functional coordination
- Scope management
- Out-of-scope request flagging
- Timing implication flagging
- Creative collaboration
- Strategy collaboration
- Project management collaboration
- Production collaboration
- Studio collaboration
- Finance collaboration
- Internal department collaboration
- Client partner collaboration
- Project timeline management
- Internal reviews
- Client reviews
- Timing risk flagging
- Dependency flagging
- Change flagging
- End-to-end campaign delivery
- Asset checks
- Quality assurance (QA)
- Trafficking
- Shipping
- Deliverable specification confirmation
- Studio contact briefing
- Tactical asset creation (banners, resizes)
- Problem-solving
Experience Level
- 1 to 3 years
Salary/Compensations
- 60,000$ to 65,000$ per year
About the Company
- Publicis is an omni-channel communications agency with over 600 employees across its Canadian operations.
- The office is the largest in its industry in Canada and boasts talent across various disciplines of marketing and advertising expertise.
- Publicis carries a balanced split of Canadian, U.S. and Global clients for which it is Agency of Record.
- Publicis supports a range of D&I actions through its Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program.
- With a strong, active and familial culture, Pub United is the agency’s social club, hosting events such as Curling and Trivia Nights.
Equal Opportunity
- Publicis Canada is committed to building a diverse workforce representative of our community.
- We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
- If you require a specific accommodation please contact Human Resources.