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About the Role
We are seeking a Guest Relations Executive/Duty Manager to join our professional Guest Relations and Welcome team. This role ensures the smooth operation of the Welcome team and the hotel, serving as the main point of contact for guests and professionally managing their queries, requests, and complaints.
Responsibilities
- Ensure team compliance with company brand standards and audit controls.
- Assist in monitoring and coaching the Welcome team's performance and personal development.
- Oversee the safety of all persons in the hotel and ensure adherence to health and safety and food hygiene procedures.
- Professionally manage fire drills, evacuations, and security alerts.
- Maintain the hotel's presentation, including cleanliness and maintenance.
- Ensure guest satisfaction throughout their stay by liaising with all departments.
- Promote the ALL loyalty program with tailored sales pitches.
- Collaborate to design and deliver the target guest experience and ensure brand standards are met.
Requirements
- Previous experience in a similar role is essential.
- Opera Cloud knowledge is required.
- Must have the legal right to work in the UK.
Skills
- Excellent management skills
- Organizational skills
- Administration skills
- Strong communication skills
- Pro-active approach
- Ability to work on own initiative
- Confident
Location
- Pullman London St Pancras
Work Type
- Full-time
- Permanent
Salary/Compensations
- £34,597 per annum (£17.06 per hour)
Benefits
- Two complimentary Bonus Breaks (1-2 day getaway at another Accor hotel in the UK annually)
- Company Pension Scheme
- Employee benefit card with exclusive discounts at Accor Hotels worldwide
- Free meal on shift
- Access to hotel gym
- Up to 33 days of annual leave
About the Company
- We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- #BELIMITLESS