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About the Role
Seeking a patient-focused Patient Services Representative to join the Urology and Pulmonary team at a clinic in Niagara Falls, NY. This role is crucial for providing exceptional customer service and administrative support, ensuring a positive patient experience and efficient clinic operations.
Responsibilities
- Greet and welcome patients and visitors in person and over the phone.
- Answer routine inquiries and screen/direct calls.
- Schedule appointments and coordinate patient itineraries.
- Maintain patient records, including demographic and insurance details.
- Verify insurance eligibility and benefits.
- Collect copays and outstanding patient balances.
- Assist patients with portal enrollment.
- Perform general clerical and administrative functions.
- Register patients using EMR.
- Collect and scan insurance and other required documents.
- Check reports to ensure coverage and proper co-pay collection.
- Confirm insurance eligibility and verification prior to scheduling new patient appointments.
- Perform new patient intake including entry into EMR.
- Verify and update patient demographic and insurance details at each visit.
- Collect identification and insurance cards, copying or scanning them for the patient's record.
- Scan other relevant patient information into the Electronic Medical Record (EMR).
- Enter data from source documents into the computer.
- Retrieve patient records, test results and/or charts from outside sources.
- Prepare paperwork and patient records.
- Process payments and issue receipts.
- Handle insurance inquiries.
- Optimize provider schedules by efficiently scheduling and confirming appointments.
- Answer phones, take messages, and make appointments.
- Reschedule cancellations.
- Monitor voicemails and return calls.
- Create reminder calls.
- Provide general information and address patient concerns.
- Help patients complete medical forms and guide them on next steps.
- Ensure patient privacy and confidentiality, following HIPAA regulations.
- Invite every patient to join the patient portal and provide necessary paperwork and education.
- Manage patient check-out.
- Act as a liaison between patients and healthcare providers.
- Maintain office inventory and equipment, including ordering supplies.
- Maintain cleanliness and organization of the reception area.
- Create and mail patient letters (no show and 3 call attempt).
- Provide assistance to patients and family members.
- Refer questions to the appropriate department or individual.
- Maintain, sort, file, and obtain patient records, files and/or charts.
- Provide backup for Medical Records.
- Assist in training other staff members on equipment, office systems, and work procedures.
- Assist other departments with administrative duties.
- Prepare other written documentation as required.
- Update HealtheLink.
- Perform other related duties as assigned or requested.
Requirements
- High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience.
- Must have one (1) year customer service experience in an office, preferably with patients.
- Must have experience working in Windows and with MS Office software.
Skills
- Customer service
- EMR
- MS Office software
- Windows
Location
- Niagara Falls, NY
Work Type
- Full-time
- Monday-Friday schedule
Experience Level
- 1 year of clinical or administrative health care experience
- 1 year of customer service experience
Education Level
- High School diploma or G.E.D.
- Accredited medical office assistant education program preferred
Benefits
- Medical, dental, and vision coverage
- Employer funded Health Reimbursement Account (HRA)
- 401(k) with company match
- Generous vacation and sick time
- Company-paid life insurance
- 11 paid Holidays
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About the Company
- Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State.
- We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.