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About the Role
Andercore is seeking a driven individual to renew and expand our customer base, ensuring clients maximize their benefits. This role involves understanding customer business challenges, aligning our solutions to their needs, proactively identifying and mitigating risks, and driving growth through full order utilization and collaboration with sales teams. You will also foster long-term relationships and strategic development by networking between customers and internal departments.
Responsibilities
- Renewing and expanding our product through our customers
- Ensuring customers get the maximum benefit from working with us
- Developing a comprehensive understanding of typical customer business challenges
- Aligning our features and business advantages to customer needs
- Identifying risks for customers and proactively addressing them with a mitigation plan
- Striving for full utilization of customer orders
- Identifying new opportunities
- Collaborating with sales teams to drive growth and increase presence
- Networking between customers and departments
- Maintaining long-term relationships with stakeholders to advance the strategic direction of our development
Requirements
- Completed studies in Business Administration or a comparable qualification
- Relevant professional experience
- Familiarity with B2B customer development, ideally in customer success
- Experience tracking all customer needs
- Experience working in a fast-paced, international environment
- Ability to manage multiple projects and processes simultaneously
- Experience with CRM/CSM tools (e.g., Salesforce)
- Optional: Experience with accounting tools (e.g. DATEV)
- Optional: Experience with logistics tools (e.g. TMS/TNT)
- Optional: Experience in project management
- Fluent German
- Fluent English
- French skills are a plus
Skills
- B2B customer development
- Customer success
- CRM/CSM tools
- Salesforce
- Accounting tools
- DATEV
- Logistics tools
- TMS/TNT
- Project management
Location
- Berlin
- London
- Shanghai
Work Type
- Full-time
Experience Level
- Professional experience
Education Level
- Degree in Business Administration or comparable qualification
Salary/Compensations
- Attractive salary
- Performance-related bonus payments
Benefits
- Entrepreneurial freedom
- Pre-validated business model
- Experienced founding team
- Future-proof job
- Collaboration with top tier investors and angles
- Collaboration with leading market experts
- Beautiful office spaces
About the Company
- Andercore is the AI-native supplier of industrial materials and goods for energy and infrastructure.
- We execute trade and distribution end-to-end, on our own account, at the speed of compute.
- Industrial procurement is a €900B market in Europe alone and the largest manual market on earth.
- We built the alternative from scratch.
- We are the supplier.
- Our AI runs the full trade: sourcing, quality, pricing, sales, logistics, credit, and financing.
- We are also the credit counterparty.
- Strong triple-digit-million euro turnover run rate, the majority of it from repeat customers
- Seven European markets live, sourced from suppliers across Asia and beyond
- 80+ people across Berlin (HQ), London, and Shanghai
- $90M raised in equity and debt, including our $40M Series B, from Atomico, Project A, Target Global, and Inven Capital - with working capital facilities from UniCredit and KfW
- We are building the supplier of record for industrial materials - and redefining how global trade works in one of the largest and most essential industries on earth.
Equal Opportunity
- We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic.
- We believe that diversity drives innovation, creativity, and collective strength.