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About the Role
This newly created role supports the Legal & Compliance Operations Director in designing and implementing operational frameworks and processes. It is key to ensuring efficient, standardized, and business-centric service delivery, driving continuous improvement, and supporting digital/AI transformation within the Legal, Ethics & Compliance department. The role includes line management responsibilities and contributes to departmental capability and culture.
Responsibilities
- Support the establishment of the new Legal & Compliance Operations function, contributing to its operating model, processes, and service offering.
- Assist in designing and implementing the operational framework for legal, ethics, and compliance services, including workflows, service standards, KPIs, and ways of working.
- Research and assess digital tools, legal technology, and AI solutions to enhance operational delivery, supporting evaluation and implementation.
- Collaborate with legal, governance, and compliance colleagues to ensure policies and procedures support effective business compliance.
- Produce standardized reporting templates, dashboards, and visuals for tracking and communicating key metrics.
- Create and maintain training content, guidance documents, and awareness materials for compliance initiatives.
- Provide hands-on support including document management, process mapping, and activity coordination.
- Act as a liaison for internal teams and external partners on legal, ethics, and compliance matters.
- Implement and maintain legal, ethics, governance, and compliance systems and tools, ensuring data accuracy.
- Identify opportunities to streamline and improve operational processes and contribute to transformation initiatives.
- Line manage the team coordinator, providing guidance, support, and development.
- Promote a culture of integrity, transparency, and continuous improvement.
Requirements
- Experience in legal or compliance operations, ideally in-house or within a private practice law firm, with exposure to operational delivery and transformation.
- Understanding of legal and compliance frameworks and their translation into practical tools and workflows.
- Strong communication skills with the ability to produce clear, structured materials.
- Good working knowledge of digital tools and platforms, with an interest in technology and AI solutions.
- Organized and detail-oriented, with the ability to manage multiple tasks and prioritize effectively.
- Comfortable working with data, including supporting the development of reporting templates and dashboards.
- Proficient in technology and systems with the ability to learn new systems quickly.
- Experience line managing or supervising others, or equivalent experience.
Skills
- Legal Operations
- Compliance Operations
- Operational Delivery
- Transformation
- Legal Frameworks
- Compliance Frameworks
- Workflow Design
- Service Standards
- KPI Development
- Digital Tools
- Legal Technology
- AI Solutions
- Reporting
- Dashboard Creation
- Training Content Development
- Document Management
- Process Mapping
- Stakeholder Liaison
- Systems Management
- Data Management
- Process Improvement
- Line Management
- Supervision
- Proactive
- Self-motivated
- Hands-on approach
- Ownership
- Collaboration
- Problem-solving
- Adaptability
- Resilience
- Discretion
- Professionalism
- Clear Communication
- Curiosity
- Forward-thinking
Experience Level
- Senior Manager
Salary/Compensations
- Competitive salary
Benefits
- Competitive salary
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life cover
- Critical illness cover
- 28 days holiday
- Option to buy more holiday
About the Company
- The Crown Estate is a proud disability confident employer.
Equal Opportunity
- We are a proud disability confident employer and operate the offer of interview scheme.
- We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
- If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly on careers@thecrownestate.co.uk