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About the Role
The Day Concierge will focus on delivering exceptional day-to-day services to residents and guests at The Broadway, excelling in concierge services, amenity operations, security, and housekeeping. This role involves directing and coordinating essential central services, building resident loyalty through proactive communication, and acting as an ambassador for the brand.
Responsibilities
- Deliver duties to an exceptional standard.
- Excel in concierge services, amenity operations, security, and housekeeping.
- Ensure seamless integration and consistent vision delivery.
- Direct, coordinate, and plan essential central services including guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal, and recycling.
- Build resident loyalty through proactive communications, setting and managing expectations, and delivering results.
- Ensure multiple service elements operate effectively to create a seamless one-team approach.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors.
- Take personal responsibility for understanding and following company Health & Safety policies and practices.
- Demonstrate personal engagement with safety, proactively identifying risks and hazards, and continuously improving safety performance.
- Work closely with the Duty Manager on the implementation of SOP manuals, policies, and procedures.
- Provide resilience and cover for the Duty Manager.
- Develop strong relationships with residents.
- Perform a variety of duties, changing tasks without loss of efficiency or composure.
- Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour, and discipline.
Requirements
- Previous hospitality experience as a concierge within London prime, residential schemes.
- Excellent communication skills and customer service skills.
- Service-driven with an understanding of going the ‘extra mile’.
- Good knowledge of Central London and surrounding local area.
- High standard of written and spoken English.
- Assertive, shows initiative, and has a very keen eye for detail.
- Ability to work independently and build positive working relationships with residents and the team.
- Eligible to work in the UK.
Skills
- Customer service
- Communication
- Collaboration
- Health & Safety
- Problem-solving
- Attention to detail
- Independent work
- Teamwork
- Additional language skills (beneficial)
Location
- London
Work Type
- Full-time
- Shift work
Experience Level
- Previous hospitality experience required
About the Company
- Rhodium focuses on the new build super prime residential market in London.
- Rhodium has created a unique business model focused on providing continuity and focus for each managed scheme.
- Part owned by the Monaco Royal Family, Rhodium has a unique understanding of ultra-high net worth individuals.
- Rhodium has a contracted portfolio of £12bn across forty schemes.
- Rhodium is involved with some of London’s most prestigious developments and clients.
- Each scheme is individually selected to preserve the Rhodium brand and ensure the highest calibre of management.
- Discretion, integrity, and transparency are core values.