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About the Role
We are seeking an Account Manager – New Business Development to drive growth across clinical and higher education institutions in Queensland, Northern Territory, and Western Australia. In this role, you will identify and secure new business, expand existing customer relationships, and manage a strategic, direct sales process within a matrixed organisation. You will develop strong professional networks within priority and strategic accounts while positioning Elsevier as a trusted partner in digital clinical and education solutions.
Responsibilities
- Drive new sales growth across Elsevier’s digital clinical and education solutions
- Identify, prospect, and secure new business with new customers
- Cross-sell and expand solutions within existing accounts
- Build strong relationships with a diverse range of customers, including C-suite executives and senior stakeholders
- Run the full customer cycle; discovery, qualification, solution design, and close working closely with education portfolio specialists, commercial, and technical teams
- Own the hard conversations governance, compliance technical objections and RFPs
- Bring market intelligence back into the business; competitive signals, unmet needs, and where AI adoption in clinical and health education is heading
- Participate in strategic customer briefings, conferences and industry events
- Develop and execute territory and account plans using recognised sales methodologies (e.g. MEDDPICC)
- Maintain accurate Salesforce data, pipeline management, and revenue forecasting
Requirements
- Have 5 years’ experience in account management or consultative sales, ideally within the healthcare and/or academic markets
- Clinical experience or qualifications are highly regarded
- Have demonstrated experience in new-business development, including prospecting, negotiation, and closing
- Can hold your own with a CTO and a Dean in the same week, navigating senior technical and non-technical stakeholders without switching into two different people
- Able to make complex things clear, not by dumbing them down, but by finding the right frame for the right audience
- Are comfortable with the technical landscape: SaaS platforms, APIs, data infrastructure, and how AI-enabled products actually work
- Able to run your own deals and exceed targets. Organized through long cycles, no script needed, and you don't confuse activity with progress
- Be process-driven with strong commercial, analytical, and planning skills
- Have excellent written, verbal, and presentation communication skills
- Have proficiency with Salesforce or similar CRM platforms
- Be willing and able to travel domestically and internationally
Skills
- Salesforce or similar CRM platforms
Location
- Brisbane
- Sydney
Work Type
- Permanent
- Full-time
- Hybrid home/office arrangement
Experience Level
- 5 years’ experience in account management or consultative sales
Benefits
- Health benefits
- Flexible working arrangements
- Benefits for you and your family
- Life assurance and accident policies
- Access to learning and development resources
About the Company
- A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Equal Opportunity
- We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.