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About the Role

We are looking for an experienced and proactive Contracts Officer to join our Property Services team. This is an exciting opportunity to play a key role in the operational delivery of technical servicing and maintenance contracts across our residential and non-residential portfolio.

Responsibilities

Support the day-to-day operational management of servicing and maintenance contracts.
Work closely with contractors and Property Services teams to ensure high standards of service delivery.
Monitor contract performance and develop service improvement actions where required.
Analyse, interpret and present Key Performance Indicator (KPI) reports to support operational decision-making.
Manage works in progress (WIP), aged cases and high-profile repairs, ensuring performance targets are achieved.
Act as a key point of escalation for contractors and internal stakeholders, mitigating risks and driving resolutions.
Support the delivery of compliance and servicing programmes, ensuring contractual and statutory requirements are met.
Oversee customer case management, ensuring timely communication and support for vulnerable customers.
Lead on managing escalating operational issues and maintaining accurate audit trails and records.
Coordinate contractor access arrangements to support compliance inspections and maintenance activities.
Support operational meetings by preparing agendas, recording minutes and tracking actions.
Maintain effective financial controls and ensure value for money across contracts.
Promote safe working practices through robust contract management, auditing, and performance monitoring.

Requirements

Experience working in contractor management, contract administration, compliance, property services, or a similar environment.
Knowledge and experience of compliance and/or mechanical and electrical (M&E) disciplines.
Strong customer focus with a commitment to delivering excellent service.
Excellent communication and stakeholder management skills.
Strong analytical skills and experience working with performance data and reporting.
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
High level of attention to detail and accuracy.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to work independently and make informed decisions that support contract performance and service delivery.
Experience working within social housing.
Experience managing compliance programmes.
Understanding of statutory compliance obligations within housing or property services.
A recognised qualification, or working towards one, in a compliance-related discipline (such as gas, electrical, fire safety), contractor management, or project management.
A Basic DBS check will be undertaken for the successful candidate.

Skills

Contractor management
Contract administration
Compliance
Property services
Mechanical and electrical (M&E) disciplines
Customer focus
Communication
Stakeholder management
Analytical skills
Performance data analysis
Reporting
Microsoft Office Suite (Excel, Word, Outlook)
Independent work
Decision making
Social housing
Compliance programmes management
Statutory compliance obligations
Gas safety
Electrical safety
Fire safety
Project management

Location

The Hive in Wembley
Basingstoke

Work Type

Full-time

Experience Level

Experienced

Education Level

Recognised qualification in a compliance-related discipline, contractor management, or project management (or working towards one)

Salary/Compensations

£33,000.00 - £40,000.00 Per year

Benefits

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday
3 additional wellbeing days
2 paid volunteering days
Generous matched pension scheme up to 12%
Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Private medical insurance
Dental insurance
Critical illness cover
Wellbeing discounts
Gym Memberships
24/7 virtual GP service

About the Company

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Equal Opportunity

We are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.