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About the Role
Immigration Consultants provide immigration services to clients across primarily European jurisdictions. Day-to-day coaching and weekly reviews are provided by Senior Consultants, with managers and senior managers overseeing long-term performance and training.
Responsibilities
- Manage cases in assigned countries for a specific client portfolio under moderate supervision.
- Liaise with third-party vendors and clients to ensure case progress.
- Draft client and stakeholder emails, subject to review by a Senior Consultant or Manager.
- Inform key clients about developments in local immigration law and processes.
- Coordinate additional services with internal teams, such as consular and document services.
- Identify and escalate matters to line managers, with Senior Consultants handling minor escalations and managers/senior managers handling complex ones.
- Respond to existing and prospective client queries, including hosting consultation calls.
- Review documents.
- Undertake ad-hoc project work to improve processes.
- Provide general administrative support, including billing, case record updates, document tracking, monitoring upcoming expiries, and other administrative tasks.
Requirements
- Previous experience in case management, account management, or project handling.
- Self-starter with excellent communication skills.
- Ability to manage time and caseload effectively.
- Previous experience managing a high volume of work in a fast-paced environment.
- Strong customer service skills.
- Previous customer-facing experience.
Skills
- Additional language skills (Hebrew, Romanian, Russian, Portuguese) preferred but not essential.
- Experience managing immigration casework, particularly for Israel, Romania, or Kazakhstan, preferred.
Location
- London, UK
- Sheffield, UK
Work Type
- Full-time
- Permanent
- Hybrid
Salary/Compensations
- Competitive Salary: We offer salaries that reflect your skills and experience
Benefits
- Comprehensive employee assistance programme
- Gym discounts
- Medical insurance
- Headspace membership
- Wellbeing platforms
- Discount platforms
- Cycle to work scheme
- Electric car lease scheme
- Season ticket loans
- Family support resources
- Life assurance
- Group income protection
- Workplace pension scheme including a 5% employer contribution
- 25 days annual leave
- Bank holidays
- 3 personal leave days
- Enhanced family leave policies
- Volunteering days
- Birthday leave
- Access to our e-learning platform
- Mentoring schemes
- Training bursaries (where applicable)
About the Company
- Fragomen is a global immigration services provider shaping the future of mobility.
- We help individuals and businesses transcend borders, unlocking opportunities worldwide.
- We combine deep expertise with innovative technology to simplify the immigration process and drive strategic client success.
- We are driven by the belief that global movement is key to unlocking a world of possibilities.
- We are proud of our team spirit and our Responsible Business Practices (RBP), which prioritize social responsibility through Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being, and Pro Bono.
- For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Equal Opportunity
- Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
- We are committed to fostering an inclusive and accessible workplace for all applicants and employees.
- If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.