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About the Role

Aduna is building a world-class Demand Generation organization to accelerate adoption of mobile network signals, delivered through Network APIs, across financial services, e-commerce, digital platforms, and enterprise ecosystems. This role requires deep expertise in customer onboarding, KYC, identity assurance, customer verification, and compliance-driven identity processes, combined with strong communication and stakeholder-engagement skills. You will translate challenges into compelling use-case narratives, thought leadership, business value propositions, partner enablement, and strategic Lighthouse opportunities.

Responsibilities

Own the KYC use-case family, including Know Your Customer (KYC), Customer Onboarding, Identity Assurance, Customer Verification, and Compliance-driven Identity Processes.
Develop the technical, commercial, and industry narrative for your domain, including market trends, competitive positioning, industry challenges, the “why now,” and measurable business outcomes.
Build strong points of view on the challenges facing banks, fintechs, enterprises, digital platforms, e-commerce providers, and online marketplaces.
Translate mobile network signals and related capabilities into measurable business value, including improved customer onboarding, stronger KYC processes, enhanced customer verification, regulatory compliance, operational efficiency, and customer experience improvements.
Create and validate executive-level and practitioner-level thought leadership, value frameworks, industry perspectives, use-case narratives, customer stories, and ROI narratives.
Communicate and deliver domain expertise through executive briefings, partner sessions, workshops, webinars, conference presentations, and selected industry engagements.
Support strategic Lighthouse opportunities as a domain expert, working with Sales and ecosystem partners to connect industry challenges, business outcomes, and mobile network capabilities.
Provide advisory and best-efforts support to help partners shape and unblock opportunities.
Engage with selected banks, fintechs, enterprises, digital platforms, and other industry stakeholders to understand their challenges and support partner-led opportunities.
Mentor and work closely with Content & Enablement Specialists, transferring domain expertise and providing direction and validation.
Partner with Product, Sales, Supply, Services, Lighthouse & Lead Management, Marketing, Developer Advocacy, and ecosystem partners to maintain technical accuracy, market relevance, and consistency across external and internal narratives.

Requirements

7+ years of hands-on experience in KYC, Customer Onboarding, Customer Verification, Identity Assurance, Regulatory Compliance, Digital Identity, or related disciplines.
Deep practical expertise in one or more of the following domains, gained through direct ownership, implementation, operation, consulting, product leadership, or customer-facing responsibility: KYC and Customer Verification, Customer Onboarding and Identity Journeys, Identity Assurance and Digital Identity, Compliance and Regulatory Identity Processes, Mobile Identity and Verification Solutions.
Experience working within, serving, or advising organizations responsible for KYC, customer onboarding, customer verification, identity assurance, compliance, or related identity programs.
Demonstrated ability to translate complex technical capabilities into commercial narratives, measurable business outcomes, ROI, risk reduction, compliance benefits, and customer experience improvements.
Experience creating or shaping thought leadership, industry perspectives, value propositions, executive presentations, or customer-facing narratives.
Exceptional verbal, written, presentation, and facilitation skills, with the ability to educate, influence, and engage technical practitioners, business leaders, partners, and executive stakeholders.
Demonstrated experience delivering executive briefings, presentations, workshops, webinars, industry sessions, or other expert-led engagements.
Strong mentoring and collaboration skills, with the ability to transfer expertise and help Content & Enablement Specialists scale it effectively.
Comfortable operating as a senior individual contributor and recognized authority without formal people-management responsibilities.
Candidates who have worked directly within KYC, customer onboarding, customer verification, identity assurance, compliance, or related identity organizations are especially encouraged to apply.

Skills

KYC
Customer Onboarding
Identity Assurance
Customer Verification
Compliance-driven Identity Processes
Network APIs
Mobile network signals
Digital identity
Thought leadership
Business value propositions
Partner enablement
Executive briefings
Partner sessions
Workshops
Webinars
Conference presentations
Industry engagements
Content creation
Communication
Stakeholder engagement
Commercial narratives
ROI
Risk reduction
Compliance benefits
Customer experience improvements
Mentoring
Collaboration

Location

United States
Canada
Spain
Poland
Croatia

Work Type

Remote

Experience Level

Senior

About the Company

Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs.
Through a single, unified platform, we enable businesses and developers to build more secure, seamless and innovative digital services.
Aduna is committed to fostering a diverse and inclusive workplace.
We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.