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About the Role
Coordinate enquiries and provide family support, manage tours and enrolments, and maintain accurate prospect records to ensure families feel supported throughout their admissions journey.
Responsibilities
- Contact new enquiries promptly by telephone.
- Make daily outbound calls to prospective families and follow up consistently.
- Build warm and professional relationships with parents and carers.
- Understand each family’s requirements, including nursery location, child’s age, preferred start date, sessions required and funding eligibility.
- Answer questions about nursery sessions, fees, funded childcare, settling in arrangements, curriculum and the enrolment process.
- Identify any concerns preventing a family from proceeding and provide helpful, accurate information.
- Ensure families feel supported, informed and valued throughout their admissions journey.
- Monitor outstanding forms and contact families when further information is required.
- Reschedule missed or cancelled appointments.
- Keep families updated until their place and start date are confirmed.
- Support the Admissions Lead with waiting lists and nursery availability.
- Follow an agreed contact schedule so that no enquiry is missed.
- Work towards agreed targets for calls, tours, registrations and enrolments.
- Record reasons why families proceed, delay or decide against booking.
- Share useful feedback about parent demand, availability and common concerns.
- Contribute ideas to improve enquiry conversion and the overall parent journey.
- Maintain accurate and up to date prospect records.
- Follow on leads generated through Meta advertising, website forms, telephone calls and emails.
- Use nursery software, with training provided where required.
- Record follow up actions, tour outcomes and next steps where necessary.
- Handle personal information carefully and follow UK GDPR and confidentiality requirements.
- Follow all safeguarding, confidentiality and data protection procedures.
Requirements
- Confident and comfortable speaking on the telephone throughout the day.
- Persistent with follow ups while remaining professional and respectful.
- Calm and organised during busy periods.
- Accurate, dependable and committed to completing agreed actions.
- Supportive, collaborative and willing to contribute to the wider team.
- Appointment will be subject to satisfactory references and any required background checks, including an enhanced DBS check.
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
Location
- Little Elms Beckenham Elm Road
Work Type
- Full Time
Salary/Compensations
- £35,000 - £40,000 / year
About the Company
- Little Elms Daycare is committed to safeguarding and promoting the welfare of children.