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About the Role
As a Senior Associate in Equity Index Client Operations (EICO), you will be a key partner to Solactive’s global institutional clients, owning their experience across onboarding, daily operations, and complex index-related requests. You’ll combine client relationship management, analytical problem-solving, and technological innovation to solve challenges, improve processes, and deliver a seamless client experience.
Responsibilities
- Own client relationships end-to-end, serving as the primary contact for asset managers, investment banks, hedge funds, and trading desks across onboarding, daily file delivery, corporate action announcements, methodology queries, and issue resolution.
- Translate index methodologies and complex corporate action treatments into clear explanations for clients and internal stakeholders.
- Lead client onboarding and technology initiatives, coordinating configuration, testing, implementation, and follow-up.
- Communicate proactively with clients on progress, service updates, and product changes.
- Identify client pain points and propose concrete improvements in process, automation, or service.
- Champion the client perspective internally to improve platforms, communications, and service.
- Document and share knowledge to strengthen processes, team collaboration, and client support.
Requirements
- Degree in Finance, Economics, Business, Mathematics, or a related field, or equivalent professional experience.
- 4+ years in client-facing roles within financial services, fintech, market data, or comparable B2B environments.
- Customer success, client operations, or implementation backgrounds are highly relevant.
- Strong analytical aptitude: comfortable with data, logic, and structured problem-solving.
- Exceptional organizational skills with the ability to manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
- Proactive and solutions-oriented: you anticipate needs, identify obstacles, and keep initiatives moving.
- Excellent written and verbal communication skills.
- Comfortable with digital platforms, data products, and technology teams.
- Advanced Excel required.
- Familiarity with automation tools, APIs, or AI-supported workflows is a plus.
- Enthusiasm for learning and leveraging technology is essential.
- Experience in financial services, capital markets, ETFs, or indices is an advantage.
- Curiosity and a genuine interest in financial data and markets are essential.
- Collaborative and internationally minded.
- Thrive in a team environment where knowledge is shared, feedback is constructive, and everyone contributes to improving how we work.
Skills
- Client relationship management
- Analytical problem-solving
- Technological innovation
- Index methodologies
- Corporate action treatments
- Client onboarding
- Technology initiatives
- Process improvement
- Automation
- Data analysis
- Structured problem-solving
- Organizational skills
- Communication skills
- Digital platforms
- Data products
- Advanced Excel
- Automation tools
- APIs
- AI-supported workflows
- Financial services
- Capital markets
- ETFs
- Indices
Location
- Frankfurt
Work Type
- Hybrid work model
Experience Level
- Senior
- 4+ years
Education Level
- Degree in Finance, Economics, Business, Mathematics, or a related field, or equivalent professional experience.
Salary/Compensations
- Competitive salary package
Benefits
- Global client exposure
- Meaningful ownership
- Broad business experience
- Professional growth
- Learning and development
- International collaboration
- Flat hierarchy
- Flexible hours
- Healthcare coverage
- Modern Toronto office
- Regular networking and social events
About the Company
- Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers.
- From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates.
- Our reputation is built on innovation, speed, flexibility, and strong partnerships.