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About the Role
Lead the Customer Experience domain, responsible for the Tibber app, its underlying technology, and the evolving conversational assistant. This role involves guiding 8-15 engineers, collaborating with Product, Design, and Data counterparts, and shaping the customer experience in an agentic engineering landscape. The position reports to the VP of Engineering.
Responsibilities
- Lead the domain alongside Product, Design, and Data as equal partners, owning the multi-quarter roadmap aligned with business goals.
- Manage team health, performance, and growth for engineers within the domain.
- Foster an inclusive, transparent, and psychologically safe environment.
- Ensure the domain delivers quality and reliable results across the app and customer companion.
- Communicate the 'why' behind tasks to engineers, prioritizing quality and team sustainability over unsustainable pace.
- Maintain awareness of the domain's technical state and partner with the Staff Engineer on technical direction.
- Guide engineers in the transition to agentic development, focusing on directing, reviewing, and owning agent output.
- Set standards for building AI-powered customer experiences that are reliable, observable, and safe.
- Contribute to engineering-wide practices, including hiring and onboarding.
- Represent the domain across Tibber.
Requirements
- At least 5 years of experience leading software engineering teams, including leading approximately 10 or more engineers across multiple subteams.
- Strong engineering background with experience building and shipping software.
- Ability to hold credible technical conversations about mobile/app architecture and modern AI-driven product experiences.
- Experience owning a consumer-facing product surface, preferably a large-scale mobile app.
- Proven experience leading a domain jointly with Product and Design, setting and executing multi-quarter direction in ambiguous environments.
- Genuine care for people, demonstrated through coaching, honest feedback, and making necessary difficult decisions.
- Experience leading engineers into agentic development with demonstrable results.
- Understanding that the shift to agentic development involves mindset changes, new tools, and workflows.
Skills
- Mobile/app architecture
- Modern AI-driven product experiences
- Agentic development
- People leadership
- Coaching
- Feedback delivery
- Technical direction setting
- Roadmap planning
- Product development
- Design collaboration
- Data collaboration
Location
- Stockholm
- Oslo
- Berlin
- Amsterdam
- Førde
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Tibber drives energy independence by shifting electricity consumption to more sustainable and affordable hours through its technology platform.
- The platform connects millions of smart devices, including electric vehicles and smart thermostats.
- Tibber strengthens grid resilience in everyday life.
- The company culture emphasizes winning, failing, and growing together, with a focus on curiosity and continuous improvement.
- AI is central to Tibber's work and future development.
- Founded in 2016, Tibber has grown to over 300 employees across multiple international locations.
- Tibber values diversity and hires based on capability and thinking, not background.
Equal Opportunity
- You're welcome at Tibber for who you are. We hire for what you can do and how you think, not your background or where you've been. Diverse teams build better products, and we mean that.