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About the Role
As part of the Future of Finance initiative, Chanel is deploying Microsoft Dynamics 365 to harmonize regional ERPs into a standardized, single global core ERP model. The Business Process Lead for Order-to-Cash (O2C) will define, implement, and manage O2C processes globally, leveraging D365 expertise to optimize efficiency, enhance data integrity, and drive continuous improvement. This role requires leadership to align O2C practices with business objectives, facilitate cross-functional collaboration, and ensure successful execution.
Responsibilities
- Design and optimize O2C workflows, configurations, and integrations using advanced knowledge of Microsoft Dynamics 365 Finance and Operations.
- Serve as the primary technical resource for the D365 O2C team, supporting troubleshooting and ensuring data accuracy.
- Collaborate with Global Tech team and external partners on D365 system updates, releases, and integrations.
- Hold global ownership and accountability for customer setup, order management (ECOM, Wholesale, Retail), billing, credit management, and collections.
- Define and maintain global process design, standards, controls, roles, data requirements, and performance expectations for customer creation/maintenance, order capture/fulfillment, and retail O2C activities.
- Lead decisions and improvements for directly owned process areas, partnering with Regional, Divisional, Sales, Retail, Finance, Supply Chain, and Global Tech stakeholders.
- Manage interfaces and hand-offs into downstream invoicing, payment, and settlement processes.
- Drive continuous improvement initiatives within the O2C function using D365 reporting and analytics.
- Implement change management strategies for successful adoption of new processes and systems.
- Facilitate workshops and training sessions on O2C processes and D365 functionalities.
- Act as a liaison between Finance, Sales, Supply Chain, and Tech across Corporate, Regions, and Divisions.
- Address escalations and complex issues related to O2C processes and D365.
- Work with global leadership to align O2C strategies with business objectives.
- Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations.
- Ensure training materials are kept up-to-date.
- Support Regional deployment by contributing to workshops to identify local specificities and priorities.
- Contribute to building an Order to Cash process community of regional/market SMEs.
- Act as the guardian of the Fix, Flex, Free framework within the O2C process.
- Foster a culture of agility and responsiveness by empowering regional teams for customization and innovation.
- Develop and track global O2C KPIs and metrics.
- Prepare and present performance reports to senior management.
- Utilize D365 analytics tools to generate actionable insights.
Requirements
- Minimum of 3 years in O2C, Finance Operations, or Global Solution deployment roles, preferably with an ERP.
Skills
- Expertise in Microsoft Dynamics 365 (D365)
- Strong analytical skills
- Ability to leverage D365 data analytics
- Familiarity with ERP systems and best practices for managing the O2C cycle
- Excellent communication and interpersonal skills
- Ability to influence and engage stakeholders at all levels
- Strong leadership and team management skills
- Track record of developing and mentoring high-performing teams
- Strategic thinker
- Proactive, results-oriented approach to problem-solving and process optimization
Experience Level
- Minimum of 3 years
Education Level
- Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field
- MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated
About the Company
- At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.