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About the Role

The Associate Team Lead, Event Management, will lead and motivate colleagues to enhance working relationships and embody FIRST values and client brand. This role ensures the project team delivers exceptional service and world-class events, representing the FIRST Solutions brand on-site at a well-known tech company. The Associate Team Lead will oversee a team of up to 5 direct reports and be dedicated to a specialized area of the business.

Responsibilities

Coordinate staff assignments and workload for a specialized area of the business, covering up to 5 direct reports.
Review event intake requests, confirm space and approvals, and assign tasks within their designated area.
Advise on event planning and execution for designated groups, overseeing events within their specific business remit.
Support and coordinate event delivery, especially business-critical events.
Handle localized event escalations for their specific area, acting as the first point of escalation before the Team Lead.
Manage monthly audit reports for their team as required by the client and internal management.
Partner with senior leadership and the client on tactical initiatives and projects related to their specialized stream.
Directly manage a small team of up to 5 direct reports.
Develop, mentor, and provide feedback to team members, acting as a foundational people manager.
Oversee team workload, understand capacity/pressure points, and assist with team events.
Manage vacation schedules, ensuring appropriate team coverage, and review team expense reports.
Assist with the onboarding process for new employees joining their specific team.
Ensure team adherence to standard operating procedures and compliance processes.
Manage and promote communications to team members for maximum efficiency within the specialized area.
Partner with FIRST People & Culture on team-specific initiatives, localized recruiting, and employee relations matters.
Ensure the team maintains positive client relationships within their remit.
Ensure the team provides value to clients and seeks value-adds.
Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions.
Assume responsibility for own environment, ensuring adherence to health and safety policies while maintaining clean, smart surroundings.
Work intelligently and ensure management is aware of problems or issues which negatively affect productivity.
Build excellent relationships with the team through positive communications.
Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
Work on ad hoc requests from clients as required.

Requirements

A minimum of 5-7 years of experience in a similar role.
Strong people management skills with the ability to lead by example.
Excellent written and oral communication skills at all levels.
Decision maker and problem solver with a collaborative/team-player attitude.
Positive and caring approach to team management.
Experience working cross-functionally with all levels of stakeholders in a fast-paced environment.
Creative problem solver, resourceful, team player.
Adaptability to situations and ever-changing demands.
Highly organised with the ability to handle multiple tasks to meet strict deadlines.
Excellent time management and multi-tasking skills.
Ambitious and proactive with a calm and flexible approach to handling pressure.
Experience working on large and complex databases.
Must be fluent in English.

Skills

Event Management
Project Management
People Management
Communication Skills
Problem Solving
Teamwork
Adaptability
Organization
Time Management
Multi-tasking
Database Management

Location

On-site (primary location with flexibility to support across campus)
Global Opportunities (London, New York, Singapore)

Work Type

Hybrid

Experience Level

Associate
5-7 years

Benefits

Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, FIRST has utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.