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About the Role
ADTRAV is seeking a VIP Travel Consultant to manage all aspects of travel for VIP clients, including client communication, booking complex domestic and international itineraries, and providing expert travel advice.
Responsibilities
- Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries.
- Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
- Maintain sufficient account knowledge to assist clients without delay.
- Check queues daily to ensure accuracy and that all issued tickets are complete.
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
- Provide travel expertise to clients.
- Send quotes for international travel, analyze restrictions, and understand rules.
- Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule.
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client.
- Follow ADTRAV policies, procedures, and approved workflows.
- Provide excellent customer service, showing empathy and solving traveler issues.
- Communicate effectively with other agents and employees to solve problems and service travelers.
- Become knowledgeable in ADTRAV's industry and customer base.
- Participate in ongoing training to continuously build knowledge and skills.
- Represent ADTRAV by embracing company values and maintaining effective working relationships.
- Adhere to company policies and procedures.
- Other duties as assigned.
Requirements
- High school diploma or equivalent required.
- At least 5 years of experience booking corporate domestic and international travel; complex international a plus.
- Experience working with VIP clients and providing high touch, white glove service.
- Prior experience with Visa/Passports preferred.
- Experience using a GDS System; Sabre required, Amadeus a plus.
- Highly knowledgeable of city, airline, hotel, and car rental codes.
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
- Ability to weigh cost benefits and recommend alternate travel options within corporate policy.
- Strong computer and typing skills, with the ability to navigate quickly between programs and use shortcut keys.
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously.
- Ability to consistently deliver excellent customer service, internally and externally.
- Experience with Microsoft Office suite (Outlook, Word, Excel).
- Excellent English written and verbal communication skills.
- Excellent listening skills; able to listen to and respond to traveler needs and clarify as needed.
- Strong attention to detail with emphasis on accuracy and quality.
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
- Strong organizational and problem-solving abilities.
- Ability to communicate ideas and concepts clearly and concisely.
- Able to present a professional and positive demeanor and work cooperatively.
- Ability to work remotely and meet company home-office requirements.
- Able to sit and work at a computer for extended periods of time.
- Be able to successfully attend and pass new hire and department-specific training.
- Able to maintain confidentiality of company and client information.
- Able to work a schedule that falls between Monday-Friday, 7am-7pm CT.
- Able to work overtime and some weekends and holidays as needed.
- Able to successfully pass a credit, criminal, and/or employment reference background check.
- Able to successfully pass a government clearance process as required.
Skills
- GDS System proficiency
- Sabre
- Amadeus
- Microsoft Office Suite (Outlook, Word, Excel)
- Customer Service
- Communication
- Problem-Solving
- Organization
- Attention to Detail
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- 5+ years of experience booking corporate domestic and international travel
Education Level
- High school diploma or equivalent
Salary/Compensations
- $27-$32/hour
- Opportunities for quarterly bonuses based on meeting outlined KPIs
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Flexible Spending Accounts
- 401(k)
- PTO
About the Company
- ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States.
- We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.
Equal Opportunity
- ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.