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About the Role
As a Community Coach, you will play an important role in building trust and rapport with individuals and families, responding to their unique and diverse needs with empathy and compassion. Working within the Person Led Coaching program, you will support children, young people, and their parents or carers across Western Sydney who are at risk of, or have experienced, domestic and family violence. Using a person-led and strengths-based approach, you will support individuals to identify their goals, build on their strengths and capabilities, and work towards positive outcomes. You will also help us think differently about how we demonstrate impact, collect data, share stories, and influence the broader service system.
Responsibilities
- Develop strong, trusting relationships and rapport within the community.
- Focus on individuals’ strengths, assets and capabilities to tailor appropriate support.
- Work collaboratively with community members to achieve their identified goals and pathways.
- Build and maintain positive internal and external relationships, adapting communication style when managing challenging situations or conflict.
- Identify and advocate for positive changes within the service system.
- Complete required documentation and administrative duties in line with Mission Australia protocols.
- Conduct community-based activities and provide outreach support where required.
- Identify opportunities to improve service delivery and contribute to quality program activities that meet service standards.
Requirements
- High-level interpersonal skills, self-motivation and a positive attitude.
- Strong listening and engagement skills, with the ability to understand and respond effectively to individual needs.
- Practical problem-solving skills and the ability to coach and positively influence others towards effective outcomes.
- Ability to work under broad direction, use initiative and manage time effectively.
- Collaborative approach, with a willingness to contribute to improvements in work practices and processes.
- Ability to manage confidential information and sensitive social issues professionally.
- A person-led approach and a genuine belief in every individual’s capacity to grow and achieve positive change.
- Strong resilience, self-awareness and commitment to personal wellbeing and development.
- A full, unrestricted driver licence.
- Undertake a national police history check, qualification and referee checks.
- Hold the required clearance to work with children and/or vulnerable people.
Skills
- Interpersonal skills
- Self-motivation
- Positive attitude
- Listening skills
- Engagement skills
- Problem-solving skills
- Coaching skills
- Influencing skills
- Time management
- Communication skills
- Adaptability
- Advocacy
- Documentation
- Administrative duties
- Community-based activities
- Outreach support
- Service delivery improvement
- Quality program activities
- Person-led approach
Location
- Kingswood, NSW 2747
Work Type
- Full Time
- Max Term
Salary/Compensations
- $94K + Super + NFP Salary Packaging benefits
Benefits
- Rewarding work where you can make a real difference every day.
- Not-for-profit salary packaging, helping you reduce your taxable income through AccessPay.
- Opportunity to purchase additional annual leave.
- Free external confidential counselling and access to chaplaincy support.
- Volunteering opportunities.
- Additional leave, including Mission Australia Thank You Day and a Work Anniversary Day off.
About the Company
- When you join Mission Australia, you become part of a community determined to end homelessness and help people in need thrive.
- United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
- Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you support Australians in need and continue to develop your career.
- We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
Equal Opportunity
- We are committed to creating a diverse and inclusive working environment and encourage applications from people of all backgrounds, including different genders, ages, ethnicities, cultural backgrounds, abilities, religions and sexual orientations.
- We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.