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About the Role
Contour is seeking a dedicated individual to lead campus operations during shifts, ensuring a high standard of service and student safety. This role offers a clear growth path into a Campus Leader position, providing ownership and mentorship opportunities within a rapidly growing educational organization.
Responsibilities
- Lead shifts end-to-end, managing the team, floor operations, and daily pace.
- Conduct safety checks and address immediate concerns, escalating when necessary.
- Serve as the primary point of contact for CECs, reinforcing coaching.
- Manage student and parent experience, including walk-ins, trials, and reschedules.
- Resolve in-shift class and roster issues promptly.
- Ensure classes have necessary materials prepared.
- Maintain campus cleanliness, organization, and readiness for classes.
Requirements
- Experience in a customer-facing role (education, retail, hospitality, or similar).
- Previous experience as a shift lead, supervisor, or senior team member.
- Ability to remain calm and exercise good judgment in stressful situations.
- Clear and warm communication skills with diverse stakeholders.
- Attention to detail, noticing issues before they impact operations.
- Comfort in resolving roster and room problems on the spot.
- Confidence in supporting and directing a team.
- Availability for weeknights and weekends.
- A current Working with Children Check or willingness to obtain one.
- Genuine care for students and families.
- Ambition to advance into a Campus Leader role.
Skills
- Shift leadership
- Student safety management
- Customer service
- Team support and direction
- Problem-solving
- Communication
Location
- Australia
Work Type
- Full-time
Experience Level
- Shift Lead
- Supervisor
- Senior Team Member
Education Level
- Working with Children Check
Salary/Compensations
- $75,000 + super
Benefits
- Growth opportunities into Campus Leader role
- Ownership of shifts
- Mentorship from Campus Leader
- Extra leave
- EAP access
- Lifestyle perks
About the Company
- Contour was founded in 2020 by students to address inconsistencies in educational quality.
- Serves over 15,000 students across 10 campuses in Australia.
- Ranked #8 on the AFR Fast 100 in 2025.
- Has helped students achieve high ATARs, gain entry into medical/dental schools, and selective/scholarship schools.
- Comprises three brands: Contour Education, Contour MedPrep, and Contour TestPrep.
- Operates with a 'by students, for students' philosophy.
- Grown to over 500 team members since its founding.