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About the Role
The Oncology Coordinator assists patients and providers throughout patient visits, working collaboratively with the healthcare team to deliver quality and accessible health services under the supervision of the Medical Director. This role may involve changes in work location based on operational needs.
Responsibilities
- Greets, checks-in, and checks-out patients, including verifying insurance eligibility, obtaining prior authorization, scheduling appointments, and collecting payments.
- Calls patients to remind them of upcoming appointments.
- Performs billing procedures such as cashiering, running receipts, and generating charge summaries.
- Verifies and updates patient insurance and billing discrepancies.
- Conducts periodic updates of demographic and financial data.
- Answers phone calls and responds to requests appropriately.
- Takes and records patient vital signs in EHR.
- Assists providers in ensuring patient safety and understanding.
- Communicates instructions to patients and collaborates with the medical team.
- Prepares exam rooms before and after each patient according to NEMS policy and OSHA guidelines.
- Assists with patient discharge, addressing final logistical questions.
- Receives and sorts daily mail.
- Prepares and sends out mailings.
- Performs other job duties as required by manager/supervisor.
Requirements
- High school diploma or GED equivalent.
- Minimum of 5 years of experience in an oncology center.
- Knowledge of basic medical terminology.
- Ability to type at least 35 wpm.
- Knowledge of Microsoft Office and basic computer skills.
- Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
- Must be detail-oriented.
- Current documentation of Basic Life Support is required.
- Must be able to fluently speak, read, and write English.
- Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
Skills
- Medical assistant or clinical Aide certificate desired.
- Experience with EPIC is a plus.
- Fluency in other languages is an asset.
Location
- San Francisco, CA 94133
Work Type
- Full Time
Experience Level
- Minimum of 5 years of experience
Education Level
- High school diploma or GED equivalent
- Medical assistant or clinical Aide certificate desired
Salary/Compensations
- $32.08 - $36.15 Hourly
Benefits
- Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).
About the Company
- NEMS