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About the Role
This is a high-ownership, execution-driven role across admin, legal, operations, compliance and finance, working directly with the CEO to help scale Lance. You will take on the CEO's hardest problems and see them through.
Responsibilities
- Be the CEO's right hand, running the operating rhythm, prepping for high-stakes meetings, and owning special projects from investor updates to new initiatives.
- Own operations and admin, building the systems, policies, and events that keep a fast-growing company running.
- Run legal and compliance, managing contracts and agreements, and keeping SOC 2, ISO, HIPAA, and PCI on track through enterprise security reviews.
- Own finance and vendors, running billing, payables, bookkeeping, and insurance, and serving as the point of contact for vendors and partners.
- Automate with AI by turning one-off work into repeatable, automated processes wherever it saves time.
- Drive cross-functional work by leading projects across product, ops, and go-to-market, and filling gaps nobody else owns.
Requirements
- A strong operator who takes initiative and loves owning things end to end.
- Management experience and a desire to manage and grow people.
- A builder of strong processes who thrives in ambiguity.
- Exceptional communication and sound judgment.
- Interest in AI automations and workflows.
- A background in banking, a high-growth startup, management consulting or law.
Location
- San Francisco
Work Type
- In person
Education Level
- Degree from a strong school
Salary/Compensations
- $140K–$200K total compensation (cash, equity, bonus)
Benefits
- Lunch provided
- Health insurance: medical, dental and vision
About the Company
- Lance (YC W26) builds autonomous AI agents that run hotel operations end to end.
- Their agents answer guest calls and messages and coordinate the front desk, housekeeping and maintenance across hotel systems.
- They work with leading hotel groups across brands like Marriott, Hilton and Hyatt.
- Lance has gone from $0 to $2M+ ARR and is live at 50+ properties in the U.S.
- Their agents don't just assist; they execute.