Software Asset Manager (ServiceNow CMDB & Configuration Management)
Methods Business and Digital Technology · GB
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About the Role
We are seeking an experienced Software Asset Manager with strong ServiceNow Configuration Management and CMDB expertise to establish, govern, and continuously improve our configuration management capability. This role is key to building and maintaining a trusted CMDB, driving Service Mapping and CSDM adoption, ensuring data quality, and engaging stakeholders to maximize ServiceNow's value.
Responsibilities
- Define and implement Configuration Management policies, processes, and governance frameworks.
- Build, maintain, and enhance the ServiceNow CMDB, including data models, Discovery, and Identification & Reconciliation rules.
- Deliver Service Mapping and CSDM initiatives, ensuring accurate service and infrastructure relationships.
- Monitor and improve CMDB data quality through governance, dashboards, certifications, and the application of the 3Cs (Completeness, Compliance, and Correctness).
- Engage stakeholders across IT and the business to drive CMDB adoption, data ownership, and continuous improvement.
Requirements
- Proven experience implementing and maturing Configuration Management practices.
- Strong hands-on experience building and managing ServiceNow CMDBs.
- Experience with ServiceNow Discovery, Identification & Reconciliation (IRE), and CMDB data modelling.
- Strong understanding of Service Mapping and Common Service Data Model (CSDM).
- Experience developing CMDB governance, data quality frameworks, and health reporting.
- Excellent stakeholder management, communication, and influencing skills.
- Must have or be willing to undergo Security Clearance.
- Must complete a Baseline Personnel Security Standard as part of onboarding.
Skills
- ServiceNow Configuration Management
- ServiceNow CMDB
- ServiceNow Discovery
- ServiceNow Identification & Reconciliation (IRE)
- ServiceNow CMDB data modelling
- Service Mapping
- Common Service Data Model (CSDM)
- CMDB governance
- Data quality frameworks
- Health reporting
- Stakeholder management
- Communication
- Influencing skills
- ServiceNow certifications (CSA, CIS Discovery, CIS Service Mapping, or similar)
- ITIL
- IT Asset Management (ITAM)
- Software Asset Management (SAM)
Location
- UK
Work Type
- Full-time
Experience Level
- Experienced
Benefits
- Autonomy to develop and grow skills and experience
- Part of exciting project work making a difference in society
- Strong, inspiring and thought-provoking leadership
- Supportive and collaborative environment
- Development opportunities including LinkedIn Learning, management development programme, and training
- 24/7 confidential employee assistance programme
- Social events including office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- 25 days of annual leave plus bank holidays
- Option to buy 10 extra days of annual leave each year
- 2 paid days per year for volunteering
- Salary Exchange Scheme pension with 4% employer contribution
- Life Assurance of 4 times base salary
- Non-contributory Private Medical Insurance (spouse and dependants included)
- Non-contributory Worldwide Travel Insurance (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Season ticket loan
- Cycle to work scheme
About the Company
- Methods has partnered with central government departments and agencies since 1990 to transform public sector operations in the UK.
- Our mission is to improve and safeguard public-facing services by applying digital thinking with a citizen-centric approach.
- We differentiate ourselves through a customer-centric value system and a human touch, focusing on delivering what is right for our clients.
- We collaborate with clients to share skill sets, solve problems, and support project success.
- Methods fosters a culture of learning from mistakes while having fun.
- We are experts in delivering secure, resilient cyber and information services, helping organizations improve processes like threat management and build capabilities against cyber-attacks.