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About the Role
As a Sales Account Manager, you will drive revenue growth, improve customer retention, and increase year-on-year spend across your portfolio of exhibition clients. You will manage existing customers, build long-term relationships, and identify upselling and cross-selling opportunities.
Responsibilities
- Develop and implement strategic sales plans to achieve revenue targets.
- Consistently meet or exceed assigned sales targets across your portfolio of existing customers.
- Manage a portfolio of clients, building strong, long-term relationships.
- Understand client needs to improve satisfaction, loyalty, and retention.
- Identify new business opportunities within existing accounts through upselling and cross-selling.
- Act as the primary point of contact for customers, responding to inquiries and resolving issues.
- Provide timely updates throughout the customer journey.
- Maintain the sales ledger, pipeline, and weekly sales reports.
- Provide regular reports, forecasts, and performance analysis to management.
- Utilize CRM tools and sales analytics to monitor performance and forecast sales.
- Make informed commercial decisions based on sales data and market trends.
- Stay informed about market trends and competitor activity.
- Inform sales strategy and provide valuable information to clients based on market insights.
- Collaborate with internal teams (sales, marketing, operations, finance) to ensure client satisfaction and successful exhibition delivery.
- Contribute to event debriefs and strategic planning.
- Identify opportunities for continuous improvement of the exhibition using customer feedback, market insight, and performance data.
Requirements
- Proven experience as an Account Manager or in a related sales role.
- Track record of meeting or exceeding sales targets.
- Good working knowledge of the commercial side of the exhibition industry.
- Experience working closely with exhibition teams, including marketing, operations, and finance.
- Strong relationship-building and people skills.
- Ability to understand customer needs and build long-term client relationships.
- Good analytical skills.
- Ability to understand customer needs, analyze market trends, and use sales data to inform decisions.
- Strong organization skills.
- Ability to manage a portfolio of accounts, maintain accurate records, and keep sales pipelines and forecasts up to date.
- Proactive, initiative-taking approach with a clear focus on delivering results and improving customer satisfaction.
- Must have the legal right to live and work in the UK.
- Unable to offer visa sponsorship.
Skills
- Sales strategy development
- Client relationship management
- Upselling and cross-selling
- Customer service
- Sales reporting and forecasting
- CRM tools
- Sales analytics
- Market trend analysis
- Competitor analysis
- Internal collaboration
- Event planning contribution
- Strategic planning
Location
- Herne Hill
Work Type
- Hybrid
- Permanent
- Full-time
Experience Level
- Proven experience
- Further experience within the exhibition industry (nice-to-have)
- Experience identifying opportunities for upselling and cross-selling (nice-to-have)
- Experience contributing to event debriefs, strategic planning and initiatives to improve an exhibition or customer experience (nice-to-have)
Salary/Compensations
- Up to £40,000 + circa £20,000 OTE
Benefits
- Company benefits
About the Company
- Mark Allen creates specialist content, events, data and insight for professional communities across sectors that matter.
- Mark Allen is a specialist media business with more than 40 years of experience building trusted brands for professional audiences.
- You will join a business that combines respected legacy brands with the need to keep evolving, giving you the chance to contribute ideas, improve how we work and see the impact of what you do.