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About the Role
As a Retail Team Member at Daylesford Organic, Notting Hill, you will be part of a beautifully curated organic store offering fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go. Working on the retail floor, you will play a key role in delivering an exceptional customer experience, sharing your knowledge of our organic products and supporting the smooth day-to-day running of the store. Through thoughtful service and attention to detail, you’ll help bring Daylesford’s commitment to quality, sustainability and conscious living to life for every customer.
Responsibilities
- Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.
- Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.
- Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.
- Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.
- Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.
- Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.
- Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.
Requirements
- A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos.
- Previous experience in retail, hospitality or customer-facing roles would be advantageous.
- A strong commitment to delivering exceptional customer service and an elevated guest experience.
- Excellent communication and interpersonal skills, with the ability to confidently engage with customers.
- Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.
- A positive, friendly and team-focused attitude, with the ability to work collaboratively in a busy environment.
- Strong attention to detail, particularly when handling fresh produce, stock presentation and merchandising.
- Comfortable operating tills and handling transactions accurately.
- A proactive and flexible approach, with a willingness to support across different areas of the farm shop when required.
- An interest in artisan food, seasonal produce and quality retail products, with a willingness to learn about product provenance.
- Ability to remain calm and organised during busy trading periods.
Skills
- Food knowledge
- Organic produce knowledge
- Sustainability knowledge
- Customer service
- Communication skills
- Interpersonal skills
- Till operation
- Transaction processing
- Visual merchandising
- Stock management
- Teamwork
- Attention to detail
- Flexibility
- Proactiveness
Location
- Notting Hill
Work Type
- 32 hours per week
- Includes weekends
Salary/Compensations
- £13.15 per hour plus tronc and paid weekly.
Benefits
- 50% off lunch purchases (up to £20 value)
- 30% off other farm shop and retail products (in-store and online)
- 30% off at Daylesford Restaurants
- 10% off at Daylesford Pubs (for employee and up to five guests)
- 30% off wellness classes, treatments, services, or courses at Daylesford cookery school
- 60% off Bamford skincare
- 30% off Bamford apparel (in-store and online)
- 40% off Daylesford Organic & Bamford bath, body & home fragrance products (in-store and online)
- 24-hour access to Employee Assistance Programme through Help@Hand
- Padel Discount (Cotswolds)
- Nationwide Gym Discounts through Help@Hand
- Local Gym Discounts (Cotswolds Area)
- Wellbeing modules
- Electric Car Scheme (subject to criteria, following probation)
- One paid volunteering day per year
- Subsidised private medical insurance through Bupa
- Pension Scheme (employee contributes up to 9%, employer contributes 4.5%)
- Life Assurance (equivalent to one year's annual salary)
- Enhanced Family Leave Pay (T&C’s apply)
- Enhanced Company Sick Pay (T&C’s apply)
- Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
- Refer a Friend Scheme (earn up to £750)
- Flu Jabs (optional, available twice per annum)
About the Company
- The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
- Daylesford Organic offers fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go.
- Daylesford's commitment to quality, sustainability and conscious living.