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About the Role
An exciting opportunity for an experienced Engagement Manager with a strong track record of leading service delivery, managing stakeholder relationships, and ensuring successful outcomes across complex engagements.
Responsibilities
- Own and oversee Managed Services delivery, ensuring all SLAs, KPIs, and contractual commitments are consistently met.
- Take responsibility for end-to-end financial management, including forecasting, actuals tracking, and invoicing.
- Lead service governance activities, deliver regular reporting, and proactively identify and resolve risks and issues.
- Develop and present operational reports, providing insights into service performance metrics and client service levels.
- Build, maintain, and strengthen relationships with key client stakeholders to ensure seamless and effective service delivery.
- Serve as the primary escalation point for clients on service-related matters, ensuring timely resolution and stakeholder satisfaction.
- Drive continuous improvement initiatives, focusing on automation, operational efficiency, industrialization, and AI adoption.
- Identify and capitalize on growth opportunities through delivery excellence and value-driven client engagement.
Requirements
- 4 to 10 years of demonstrated experience in Service Delivery Management, commensurate with the role level and responsibilities.
- Strong expertise in ITIL-based service management principles and best practices.
- Proven track record of delivering services in accordance with agreed Service Level Agreements (SLAs) and performance targets.
- Sound financial acumen with the ability to effectively manage client and stakeholder relationships.
- Capable of managing multiple priorities simultaneously while performing effectively under pressure and meeting tight deadlines.
- Excellent communication, presentation, negotiation, and stakeholder engagement skills.
- Good understanding of the Application Development and Maintenance (ADM) lifecycle, managed services delivery, and transition frameworks, including DevOps, automation, industrialization, and AI-driven solutions.
Skills
- ITIL-based service management
- Service Level Agreements (SLAs)
- Financial management
- Stakeholder relationship management
- Communication
- Presentation
- Negotiation
- Stakeholder engagement
- Application Development and Maintenance (ADM) lifecycle
- Managed services delivery
- Transition frameworks
- DevOps
- Automation
- Industrialization
- AI-driven solutions
Work Type
- Hybrid working
- Flexible working arrangements
Experience Level
- 4 to 10 years
Education Level
- Engagement Management certification at the required organizational level is highly desirable.
Salary/Compensations
- Remuneration for this role will be structured in accordance with applicable Modern Award requirements.
- Classification level and salary will be determined based on the successful candidate's experience and qualifications.
- Full statutory entitlements, including the standard Superannuation Guarantee, will apply.
Benefits
- Peer Recognition Portal called ‘Celebrate’
About the Company
- Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
- We imagine the future of organizations and make it real with AI, technology and people.
- With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
- We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
- The Group reported 2024 global revenues of €22.1 billion.
Equal Opportunity
- We don’t just believe in inclusion we actively go out to making it a working reality.
- Driven by our core values and ‘Inclusive future for all’ campaign, we build environments where you can bring your whole self to work.