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About the Role

This role focuses on building specialist knowledge, fostering international collaboration, and developing a career in global client service. Starting in the Tokyo Client Service Income team, you will support Japanese trust banks while working with colleagues globally. You'll address inquiries related to dividends, interest payments, and tax matters, turning complex questions into clear answers and improving day-to-day service. Prior income servicing experience is not required; curiosity, strong communication, and ownership are key.

Responsibilities

Help clients navigate Income-related questions through clear, accurate, and timely communication.
Work with internal teams and overseas colleagues to investigate issues and follow through to resolution.
Manage competing priorities, escalate issues appropriately, and keep stakeholders informed.
Prepare client reports and contribute to client discussions.
Build constructive relationships with clients and colleagues across locations.
Bring curiosity and fresh ideas to improve workflows, using technology to support effective service.
Deliver work with care, accuracy, and attention to deadlines, following established procedures and controls.
Maintain clear records and promptly escalate discrepancies, missing information, and potential risks.

Requirements

Bachelor's degree or equivalent relevant experience.
Experience in client service, operational coordination, or issue resolution within financial services or another professional environment.
Strong interpersonal and communication skills, with a collaborative mindset and the ability to work effectively as part of a team.
Curiosity, a willingness to learn, and ownership of tasks through to completion.
Strong attention to detail, with the ability to manage multiple inquiries, reporting tasks, and competing priorities in an accurate and timely manner.
Strong Japanese communication skills and business-level English proficiency, both written and verbal.
Experience in financial services or familiarity with global custody, investment income, or corporate actions is preferred.
Diverse experiences and transferrable skillsets are valued.

Skills

Client Service
Problem-Solving
Communication
Collaboration
Risk Awareness
Ownership
Attention to Detail
Japanese communication
English proficiency

Location

Tokyo

Work Type

Full-time

Experience Level

Entry-level

Education Level

Bachelor's degree

Benefits

Rewards and benefits
Philanthropy
Sustainability support
Personal, physical, and financial thriving support

About the Company

Brown Brothers Harriman (BBH) is a premier global financial services firm known for premium service, specialist expertise, technology solutions, and a partnership approach to client management.
Across Investor Services and Capital Partners, BBH works with sophisticated clients tackling complex challenges.
BBH believes in collective debate and development, encouraging diverse perspectives.
The firm fosters a collaborative environment where everyone is empowered to contribute ideas.
BBH emphasizes stability as a competitive advantage, combined with a discipline to evolve and innovate.
As a private partnership, BBH invests in relationships, technologies, products, and development for the long-term interests of clients and employees.
Long-tenured leaders provide guidance and mentoring.

Equal Opportunity

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.