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About the Role
As a Human Resources Advisor in the People Connect team, you will be the primary point of contact for employees and leaders, offering guidance and support on various HR matters. This role is crucial in ensuring a positive and consistent employee experience within a high-volume contact centre environment.
Responsibilities
- Provide timely and accurate HR advice to employees and leaders across leave, payroll, recruitment, performance, conduct, and employment-related enquiries.
- Manage a high volume of work across phone, chat, and case management channels while delivering a positive customer experience.
- Research and apply policies, procedures, and guidelines to deliver consistent, practical, and compliant advice.
- Collaborate with specialist People teams and stakeholders to resolve complex enquiries and ensure timely outcomes.
- Support employees through sensitive situations with empathy, professionalism, and sound judgement.
- Contribute to a collaborative team environment by sharing knowledge, supporting colleagues, and maintaining service level commitments.
Requirements
- A background in Human Resources or Shared Services.
- Confidence supporting employees and leaders with HR processes, policies, and employment-related enquiries.
- A genuine passion for delivering exceptional service and creating positive employee experiences.
- Strong communication skills, with the ability to build rapport and navigate sensitive conversations with professionalism and empathy.
- The ability to manage competing priorities and maintain accuracy in a fast-paced, high-volume environment.
- Sound problem-solving skills and the confidence to research information, interpret guidance, and provide practical solutions.
- Familiarity with HR systems and case management platforms.
Skills
- HR advice
- Leave management
- Payroll
- Recruitment
- Performance management
- Conduct management
- Employment law
- Customer service
- Communication
- Problem-solving
- HR systems
- Case management
Location
- Sydney
Work Type
- Fixed-term
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and more.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance, and secondment opportunities.
About the Company
- IAG is the largest general insurance group in Australia and New Zealand.
- Our purpose is to make your world a safer place by helping everyday people, supporting their ambitions, and making insurance accessible.
- We offer a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact and grow your career.
- We celebrate all viewpoints shaped by life experiences and culture.
- We are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities, and collaborate on Indigenous-led solutions.
Equal Opportunity
- If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.