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About the Role
The Customer Success Manager will serve as the main point of contact for customers post-sale, guiding them through onboarding, training, and product feedback. This role is technical and product-oriented, requiring the individual to act as a subject matter expert from a customer's perspective. The ideal candidate will enjoy working with companies to optimize their infrastructure and reduce costs.
Responsibilities
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
- Act as the voice of the customer within the Vantage organization, advocating for timely resolution of support issues, feature enhancement requests, and adoption friction.
- Effectively engage at all levels of customer organizations to ensure a comprehensive, multi-threaded engagement model.
Requirements
- 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- Strong communication skills with exceptional attention to detail and the ability to tailor communication to specific audiences, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
- Previous experience with FinOps Cloud Cost Management solutions.
- A bias for action and belief in continuous development; comfortable with ambiguity.
- Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts.
- Strong emotional intelligence and empathy for customers.
- Kindness.
Skills
- FinOps Cloud Cost Management
- Customer Success Management
- Technical Account Management
- B2B Tech
- SaaS
- Communication
- Attention to Detail
- Stakeholder Engagement
- Problem Solving
- Monitoring and Observability
- Cloud Infrastructure (AWS, Azure, GCP)
- Data Visualization
- Financial Product Experience
Location
- Remote
- United States
Work Type
- Remote-first
- Full-time
Experience Level
- 3+ years
About the Company
- Vantage is the financial control plane for infrastructure cost management, serving companies leveraging cloud, SaaS, and AI vendors.
- The platform is designed for developers, finance, and FinOps teams to allocate, govern, and forecast costs effectively.
- Vantage is a fast-growing, remote-first company building products for innovative technology companies.