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About the Role
Vantage is seeking a Customer Success Manager to join our growing team. This role is technical and product-oriented, serving as a subject matter expert for customers. You will manage the post-sale customer lifecycle, including onboarding, training, feedback solicitation, and business reviews, acting as the primary point of contact and the voice of the customer within Vantage.
Responsibilities
- Own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
- Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
- Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.
Requirements
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
- Previous experience with FinOps Cloud Cost Management solutions.
- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone.
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts.
- Strong emotional intelligence and the ability to empathize with customers.
- A kind person.
Skills
- FinOps Cloud Cost Management
- Monitoring and observability expertise
- AWS Cloud Practitioner
- Microsoft Certified (Azure Fundamentals)
- Google Cloud Digital Leader
- Building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Data Visualization
- Financial product experience
Location
- United States
Work Type
- Remote-first
Experience Level
- 5+ years
Education Level
- FinOps Certified Practitioner
- FinOps Certified FOCUS Analyst
- FinOps for AI
- FinOps Certified Engineer
- AWS Cloud Practitioner (Foundation)
- Microsoft Certified (Azure Fundamentals)
- Google Cloud Digital Leader
About the Company
- Vantage is the financial control plane for infrastructure cost management.
- Our platform is used first and foremost by developers who have been empowered to be held responsible for infrastructure efficiency but done in partnership with finance and FinOps teams.
- We provide engineering, finance, and FinOps teams with the tools they need to make informed decisions about their cloud infrastructure and ultimately their business.
- We're a fast-growing, remote-first company building products for some of the most innovative technology companies in the world.