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About the Role
Assembled is seeking an Enterprise Sales Engineer to help capture the massive opportunity emerging in support operations. This early-stage role offers significant autonomy and impact, shaping how Assembled is positioned and sold. You will be a crucial cross-functional player, empowered to ship features customers need by working across product, engineering, and sales.
Responsibilities
- Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform.
- Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges.
- Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness.
- Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership.
- Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization.
- Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment.
Requirements
- 3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS.
- Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies.
- Demonstrated ability to thrive independently in fast-paced, ambiguous environments.
- Proven track record of closing complex technical deals and consistently achieving sales targets.
- Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers.
- Direct experience in workforce management, contact center operations, or customer support technologies.
- Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly.
- Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change.
Skills
- APIs
- Cloud services (AWS)
- Integrations
- Web technologies
- Workforce management
- Contact center operations
- Customer support technologies
- Coding
- Prototyping
Location
- San Francisco
- New York
Work Type
- In-person 5 days a week
Experience Level
- 3-5 years
Salary/Compensations
- Competitive compensation (base + commission)
- Equity in a high-growth company
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits for professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Catered lunches every day (M-F) and fully stocked kitchen
- 401(k) plan enrollment
About the Company
- Assembled helps companies scale great customer support.
- Assembled gives support leaders the tools to manage complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.
- More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled.
- We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.
Equal Opportunity
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.
- Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.