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About the Role
As a Senior Manager, Ad Tech Solutions, you will be a platform specialist for DV360, CM360, and SA360, resolving platform questions for clients and driving strong relationships. You will onboard and support Google Marketing Platform (GMP) clients, ensuring best-in-class service and adherence to SLAs. You will also provide consultative recommendations for complex client engagements to drive broader business implications and GMP product adoption.
Responsibilities
- Resolve platform questions relating to user access, creative approvals, spend issues, and integrated products.
- Lead platform demos to clients, articulating functionality, implementation approach, and business benefits of GMP.
- Complete scorecards and basic audits for GMP products and communicate the value of adopted features.
- Complete account build tasks such as advertiser creation, linking, and floodlight/audience creation.
- Provide guidance and training to junior team members.
- Collaborate with the Partnership Account Management team to recommend strategies for driving GMP product adoption.
- Serve as the product liaison on client calls, communicating product solutions and value adds relative to GMP technology.
Requirements
- Expert platform knowledge and certification across GMP (DV360; SA360; CM360) and GA4 platforms.
- Follow best practices for service offerings and resolve tickets within SLAs.
- Contribute to a collaborative, high-performing work environment.
- Develop context and awareness of client challenges, demonstrating solution-oriented and client-facing abilities.
- Communicate effectively and concisely to understand challenges and articulate solutions.
- Work independently while also collaborating with a team, being reliable and accountable for assigned work and timely task completion.
Skills
- Platform knowledge
- Process
- Prioritisation
- Time management
- Collaboration
- Client Centric
- Communication
- Accountability
Location
- Remote
Work Type
- Remote
- Flexible working hours
Experience Level
- Senior Manager
Salary/Compensations
- $85,000 - $105,000 USD gross per year
Benefits
- Discretionary annual bonus scheme
- 401k retirement plan
- Healthcare, vision and dental insurance
- Short and long-term disability and life cover
- 14 weeks of paid leave for primary caregivers
- 4 weeks of paid leave for secondary caregivers
About the Company
- Jellyfish is a global digital marketing agency, combining tech enthusiasts, creative minds, and media and data experts.
- We empower clients along their digital journey.
- Our commitment to diverse perspectives fuels innovation and strategies that challenge the status quo.
- We aim to shape a future where business growth and personal fulfillment go hand in hand.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.
- All your information will be kept confidential according to EEO guidelines.