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About the Role
Provide clinical and technical expertise to healthcare customers using Abbott infectious disease diagnostic solutions. Support product implementation, training, connectivity, workflow optimization, and customer retention across assigned accounts.
Responsibilities
- Deliver on-site technical and clinical training for infectious disease diagnostic products, including instruments and rapid tests.
- Support new account implementations, evaluations, and activations to ensure successful adoption of Abbott solutions.
- Guide customers through verification studies and testing processes while supporting compliance with CLIA, CAP, COLA, and TJC requirements.
- Serve as a trusted technical resource, helping customers optimize workflows and product utilization.
- Lead POC Link connectivity implementations and support integration with customer IT environments.
- Troubleshoot connectivity and performance issues and recommend solutions that improve operational efficiency.
- Educate customers on testing trends, workflow improvements, testing volumes, and data-driven insights.
- Partner with sales teams to support key accounts, customer retention efforts, and growth opportunities.
- Conduct workflow assessments in clinics and hospitals to improve turnaround times and testing efficiency.
- Deliver educational presentations and ongoing product support to laboratory and healthcare professionals.
- Collaborate with technical, sales, and marketing teams to share customer insights and market trends.
- Participate in company meetings, training programs, and professional development activities.
Requirements
- Bachelor of Science degree in Medical Technology, Nursing, or a directly related scientific discipline.
- Registered Medical Technologist or Registered Nurse in the state of residence.
- Minimum 3 years of experience as a Medical Technologist in a clinical laboratory or as a Registered Nurse in a critical care or infectious disease setting.
- Minimum 1 year of implementation, point-of-care testing, or related diagnostic support experience.
- Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to deliver technical training and education to healthcare professionals.
- Ability to travel up to 75%, including occasional short-notice and weekend travel.
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Technical training
- Clinical training
- Product implementation
- Workflow optimization
- Customer retention
- POC Link connectivity
- Troubleshooting
- Data-driven insights
- Sales support
- Workflow assessments
- Educational presentations
- Product support
- Customer insights
- Market trends
- Professional development
Location
- Austin, TX
- Remote
Work Type
- Field-based remote role
- Full-time
Experience Level
- Minimum 3 years of experience as a Medical Technologist in a clinical laboratory or as a Registered Nurse in a critical care or infectious disease setting.
- Minimum 1 year of implementation, point-of-care testing, or related diagnostic support experience.
Education Level
- Bachelor of Science degree in Medical Technology, Nursing, or a directly related scientific discipline.
- Advanced degree in a healthcare, laboratory, or related field.
Salary/Compensations
- $61,300.00 – $122,700.00
Benefits
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- Health and wellness benefits
About the Company
- Abbott is a global healthcare leader that helps people live more fully at all stages of life.
- Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
- Our 122,000 colleagues serve people in more than 160 countries.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
Equal Opportunity
- Abbott is an Equal Opportunity Employer, committed to employee diversity.
- Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.