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About the Role
Susquehanna is seeking a proactive and personable Receptionist to join their Employee Services & Experience team in Sydney. This role combines reception, office services, hospitality, events, and administrative support to create a welcoming and organized environment, making employees' working lives easier. It's a hands-on position for someone who enjoys variety, anticipates needs, and takes ownership in a fast-paced setting. Full working rights in Australia are required as visa sponsorship is not provided.
Responsibilities
- Manage the front desk, including answering calls, taking messages, and greeting employees, candidates, visitors, and contractors.
- Serve as the first point of contact for onsite services and office inquiries, directing people to the appropriate teams and following up on requests.
- Coordinate incoming and outgoing mail, couriers, and deliveries.
- Arrange building access and prepare desks for new starters with necessary stationery and supplies.
- Ensure meeting rooms, cupboards, and shared areas are presentable, set up, and stocked.
- Coordinate building maintenance and equipment servicing, including raising tenant service requests and arranging repairs.
- Support employees with business travel inquiries and coordinate bookings through the travel-management system.
- Build and maintain relationships with cleaning providers, addressing service issues and managing escalations.
- Partner with business stakeholders to coordinate team dinners, activities, and small events.
- Assist with ad hoc administrative requests and short-term projects, identifying opportunities to improve office services and processes.
Requirements
- At least two years of experience in reception, administration, hospitality, aviation, or another customer-focused environment.
- A warm, professional, and service-focused approach.
- Strong organization and attention to detail, with the ability to manage competing priorities.
- A proactive mindset, practical judgment, and the ability to remain composed when priorities change.
- Clear written and verbal communication skills.
- A collaborative and flexible approach to supporting the wider team.
- Working knowledge of Microsoft Outlook, Word, and Excel.
- Experience with corporate travel bookings or travel-management systems is advantageous.
Skills
- Reception
- Office Services
- Hospitality
- Event Coordination
- Administrative Support
- Customer Service
- Communication (Written and Verbal)
- Organization
- Attention to Detail
- Time Management
- Problem-Solving
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Travel Booking Systems
Location
- Sydney
Work Type
- Onsite
Experience Level
- At least two years of experience
Benefits
- Private healthcare
- Gym allowances
- Wellness initiatives
- Additional leave entitlements (marriage leave, two bonus days annually)
- Fully stocked kitchen (daily breakfast and lunch)
- Regular social, sporting, and community events
- Matched donations
- Corporate discounts
About the Company
- Susquehanna is a global quantitative trading firm founded by a group of friends passionate about game theory and probabilistic thinking. Their rigorous and analytical approach has made them one of the largest and most successful proprietary trading firms globally. Employees are relentless problem solvers who collaborate to make optimal decisions. Susquehanna's deep integration of trading, technology, and quant research makes them experts in trading listed financial products and asset classes, focusing on derivatives. They handle millions of trading transactions daily as both a market maker and market taker, providing liquidity and ensuring competitive prices.
Equal Opportunity
- We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities.