Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Fraud Manager role.
Rezi rewrites your resume against The Star Entertainment Group's job description. Free.
Tailor your resume to this Fraud Manager role.
Rezi rewrites your resume against The Star Entertainment Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Fraud Manager posting at The Star Entertainment Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Fraud Manager posting at The Star Entertainment Group — free, in seconds.
About the Role
The Fraud Manager will lead The Star Sydney's Fraud & Scams Operations function, ensuring the effective identification, assessment, management, and mitigation of fraud and scam risks. This role is responsible for the day-to-day leadership of fraud operations, including monitoring, investigations, case management, escalations, reporting, quality assurance, and continuous improvement. The Fraud Manager will drive customer protection outcomes, strengthen fraud controls, and enhance The Star's fraud risk management capability while ensuring compliance with approved policies, procedures, and delegated authorities.
Responsibilities
- Lead day-to-day Fraud & Scams Operations activities
- Oversee fraud investigations and customer protection outcomes
- Review and approve complex, sensitive, and high-risk fraud cases within delegated authority
- Act as the primary escalation point for Fraud Analysts
- Identify emerging fraud threats, trends, and control vulnerabilities
- Support fraud risk assessments and control effectiveness reviews
- Analyse fraud trends, typologies, detection performance, and investigation outcomes
- Drive continuous improvement of fraud processes, controls, and operational effectiveness
- Lead, coach, and develop a high-performing team of Fraud Analysts
- Manage team performance, capability development, and workforce planning
- Prioritise and allocate resources to support fraud risk and operational priorities
Requirements
- Extensive experience in fraud operations, investigations, and case management within complex regulated environments
- Proven success leading high-performing operational teams
- Deep understanding of fraud typologies, scam risks, and fraud risk management frameworks
- Demonstrated experience managing complex fraud investigations and incidents
- Experience evaluating fraud controls and detection effectiveness and implementing improvements through established governance processes
- Strong stakeholder management and communication skills, with the ability to influence outcomes across all levels of the business
- Exceptional analytical, problem-solving, and decision-making capabilities
- Eligibility checks are required as part of the recruitment process and ongoing employment
Skills
- Fraud operations
- Fraud investigations
- Case management
- Stakeholder management
- Communication
- Analytical skills
- Problem-solving
- Decision-making
- Coaching
- Team development
Experience Level
- Extensive experience in fraud operations, investigations, and case management within complex regulated environments
- Proven success leading high-performing operational teams
- Demonstrated experience managing complex fraud investigations and incidents
About the Company
- The Star Sydney