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About the Role

Lead the transition and ongoing operation of digital platforms supporting Australia’s Medicare Mental Health Check-In initiative, shaping a reliable, secure, and sustainable technology service to improve mental health support access.

Responsibilities

Lead the transition from project delivery into ongoing operations, including operating model design, knowledge transfer, documentation, handover, and continuity planning.
Shape, recruit, and lead a high-performing technology team with expertise in cloud engineering, development and operations, data analytics, reporting, and business analysis.
Oversee the reliability, availability, performance, and incident management of cloud infrastructure, applications, integrations, and public-facing digital services.
Manage external technology support partners, including service level agreements, contract performance, commercial arrangements, and coordinated issue resolution.
Lead government security compliance, including the Australian Government Information Security Manual, the Australian Cyber Security Centre Essential Eight, annual security attestation, and disaster recovery assurance.
Establish and continuously improve service management processes for incidents, problems, changes, and system configuration, aligned with recognised information technology service management practices.
Plan and deliver platform improvements, system releases, and technology projects while balancing service continuity, government obligations, and future needs.
Build effective relationships with St Vincent’s technology, clinical, and operational teams, senior leaders, suppliers, and the Australian Government Department of Health and Aged Care.
Support operational governance, risk management, performance reporting, and audit readiness across the technology service.

Requirements

Extensive experience in technology management, including leading cross-functional teams in complex environments involving multiple suppliers.
Demonstrated experience transitioning a substantial project delivery team into a lean, sustainable business-as-usual operating model.
Strong practical experience with Microsoft Azure cloud platforms, including infrastructure, application hosting, development and operations processes, and integration services.
Experience overseeing managed security operations, security monitoring providers, and government security compliance and assurance activities.
Proven vendor, contract, and service level management skills, including negotiation, performance oversight, and issue resolution.
Strong incident management and information technology service management capability, with experience establishing effective operational processes.
Excellent team leadership, stakeholder engagement, and executive communication skills, including experience in regulated digital service environments.
Satisfactory reference, identity, right-to-work, and Nationally Coordinated Criminal History checks.
Compliance with the St Vincent’s Health Australia Immunisation Policy.

Skills

Cloud engineering
Development and operations
Data analytics
Reporting
Business analysis
Microsoft Azure cloud platforms
Managed security operations
Security monitoring
Government security compliance
Vendor management
Contract management
Service level management
Incident management
Information technology service management
Team leadership
Stakeholder engagement
Executive communication
Microsoft Dynamics 365
Data platforms

Location

Sydney
Melbourne
Brisbane

Work Type

Full-time
Maximum-term (24 months)
Hybrid working arrangements

Experience Level

Experienced technology leader
Proven experience delivering comparable change

Education Level

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related discipline.

Benefits

Help shape the technology foundations of a national initiative expanding access to mental health support.
Meaningful work supporting secure, reliable digital services and better connected care for Australians.
An opportunity to build and lead a capable technology team through an important operational transition.
Hybrid working arrangements, with opportunities to work from Sydney, Melbourne or Brisbane.
An inclusive, purpose-led organisation guided by Compassion, Justice, Integrity and Excellence.
Access to professional development and career pathways across our national health and aged care network.
Not-for-profit salary packaging options, subject to eligibility.

About the Company

St Vincent’s is shaping a better and fairer health and aged care system, supporting people with life-changing care, wherever and whoever they are.
Inspired by the enduring legacy of the Sisters of Charity and their Founder Mary Aikenhead, we bring together compassionate care, clinical excellence and innovation to improve the lives of the communities we serve.
An inclusive, purpose-led organisation guided by Compassion, Justice, Integrity and Excellence.

Equal Opportunity

At St Vincent’s, we value inclusivity and diversity.
We are committed to creating a welcoming, safe and fair workplace where everyone feels valued, respected and empowered to contribute.
We welcome applications from people of all backgrounds, including people with disability, culturally and linguistically diverse communities, and people of diverse sexual orientations and gender identities.
We embrace Aboriginal and Torres Strait Islander peoples’ unique perspectives, knowledge and culture, and warmly encourage applications from Aboriginal and Torres Strait Islander peoples.