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About the Role
Social Factor is seeking moderation talent with language experience for project-based, temporary, or part-time work. We offer flexible schedules and opportunities to work with well-known brands.
Responsibilities
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
- Develop strong, growing, digital communities for clients
Requirements
- Native-level understanding of language
- Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
- Able to understand client's brand voice & accurately engage with users
- Previous social media moderation experience is required
- Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
- Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
- Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)
- Strong willingness to learn and think critically; a proactive approach
- High energy with the capability to multitask in a dynamic, rapidly growing organization
- Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
- Personal computer with minimum of Windows 10 and macOS 12.X
- Personal internet speed requirement of a minimum of 150 mbps
Skills
- Language experience
- Social media moderation
- Live stream moderation
- Sprinklr certification
- Khoros
- Sprout Social experience
- Organizational abilities
- Multitasking abilities
- Verbal communication skills
- Written communication skills
- Spelling skills
- Grammar skills
- Critical thinking
- Proactive approach
- High energy
Location
- Arkansas
- Arizona
- Colorado
- Connecticut
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Kentucky
- Louisiana
- Maryland
- Michigan
- Minnesota
- Nevada
- New Mexico
- New York
- North Carolina
- New Jersey
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Virginia
- Out of country
Work Type
- Project based
- Temporary
- Part-time
- Flexible schedules
Experience Level
- Previous social media moderation experience required
About the Company
- Social Factor is a social media agency that believes in the power of Human Connection.
- Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond.
- We have opportunities working with Fortune 100 and Fortune 500 companies.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.