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About the Role
Supports fraud detection, scam prevention, and investigation activities by reviewing alerts, referrals, customer-reported incidents, and intelligence sources. The role is responsible for identifying, escalating, and helping mitigate fraud and scam risks to safeguard customers and the business.
Responsibilities
- Review customer-reported fraud and scam activity
- Assess fraud, scam, and suspicious activity referrals
- Manage and triage Fraud Inbox referrals
- Gather and assess information from customers, systems, and stakeholders
- Investigate suspected fraud and scam activity
- Perform link analysis across customers, identities, devices, IP addresses, payment methods, email addresses, phone numbers, and other identifiers
- Investigate fraud risks and control weaknesses
- Assess fraud indicators, control effectiveness, and customer impact
Requirements
- Experience within financial crime, fraud, compliance, investigations, banking operations, gaming operations or risk management environments
- Experience in fraud investigations, fraud operations, scam prevention, financial crime, AML/CTF or banking operations
- Experience analysing customer, payment, device and transactional data
- Understanding of relevant fraud and scam typologies, including account takeover, identity theft, payment fraud, money mule activity, account compromise and insider threats
- Strong analytical and critical thinking skills
- Strong investigative and problem-solving capability
- Eligibility checks are required as part of the recruitment process and ongoing employment
Skills
- Fraud detection
- Scam prevention
- Investigation
- Analytical skills
- Critical thinking
- Problem-solving
- Link analysis
Location
- Pyrmont
- Darling Harbour
Work Type
- Onsite
Experience Level
- Experience in fraud, financial crime, investigations, compliance, banking, gaming operations, or risk management
- Experience analysing customer, payment, device, and transactional data
- Solid understanding of common fraud and scam typologies
Benefits
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Flexible working options
About the Company
- The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- The Darling, and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
- At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
- We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
Equal Opportunity
- We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities.
- We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
- The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.