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About the Role
This 12-month fixed-term contract role focuses on first-line responsibilities for Country Banking Business Support activities, including the completion, review, maintenance, and administration of KYC assessments.
Responsibilities
- Perform ongoing KYC assessment for Country Banking clients.
- Work closely with the Financial Economic Crime Operations team to ensure an effective handover for the ‘risk assessment’ component.
- Outreach to Country Banking Australia clients for KYC requirements via call and emails.
- Complete client maintenance for CDD clients.
- Assist Country Banking front line staff in completing CDD requirements by providing trainings and regular coaching.
- Navigate through different systems for CDD reviews, update SharePoint and other reporting systems.
- Support businesses in managing risk by ensuring alignment to a standardized approach to customer due diligence processes.
- Collaborate with Financial Crime Compliance Operations, Financial Crime Compliance, Risk & Compliance for optimal outcomes, focusing on CDD & AML/CTF.
- Perform other duties as directed.
- Support other teams and perform business support activities as needed.
Requirements
- Strong Customer Due Diligence experience in the financial industry, specifically KYC & Financial Crime Operations.
- General understanding of AML/CTF legislation, Code of Banking Practice & FATCA.
- Minimum 1 year contact centre experience.
- Customer-service oriented with excellent communication & interpersonal skills.
- Excellent written and verbal communication skills.
- Experience in working across multiple activities in a fast-paced, dynamic, & collaborative environment.
- Service experience gained within banking and / or business or corporate banking as an Analyst or similar.
- High level of accuracy and attention to detail.
- Must hold valid work rights.
Skills
- KYC
- Financial Crime Operations
- AML/CTF
- CDD
- Customer Due Diligence
- Communication
- Interpersonal skills
- SharePoint
Location
- Australia
Work Type
- Fixed-term contract
Experience Level
- 1 year contact centre experience
- Analyst or similar experience
Benefits
- Wellbeing leave
- Education Assistance Program
- Parental Leave (Primary carer up-to 14 weeks paid leave)
- Bonus
- Additional Leave (1 extra week Annual Leave)
- Option to purchase another 2 weeks Annual Leave
- Employer-funded Death, TPD and Income Protection Insurance
About the Company
- Rabobank is the world’s leading specialist in food and agribusiness banking.
- Our culture is unique, focused on supporting farmers to feed the world.
- We strive to create an open, balanced, and flexible workplace where people feel they belong and are supported.
- Rabobank Australia values inclusion, belonging, and positive experiences for all.
- Our work environment, benefits, and values (“Client Driven”, “Responsible”, “Professional” and “Cooperative”) make it a great place to work.
- We welcome applicants from diverse backgrounds.
Equal Opportunity
- Rabobank Australia values inclusion, belonging, and positive experiences for all.
- We welcome applicants from diverse backgrounds.
- Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.