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About the Role

The Assistant Vice President will support the product team in defining, building, and reviewing end-to-end digital service communication experiences for various Morgan Stanley and E*TRADE products. This role requires a strong product management skillset with a focus on user experience, competitive landscape analysis, and data-driven improvements. Collaboration across the firm will be essential for success.

Responsibilities

Lead the product development life cycle, including problem definition, solution discovery, and post-launch optimization.
Utilize a data-driven approach informed by usage, client feedback, competitive analysis, and business intelligence.
Build and maintain a prioritized feature backlog in Jira.
Define the product roadmap in partnership with technology, service, UX, Legal, Risk, compliance, Data, and Digital Product teams.
Manage priorities using a metrics-driven framework for balanced trade-offs between value and investment.
Own Key Performance Indicators (KPIs) for continuous optimization of client service and support.
Collaborate with stakeholders from business, technology, UX, customer service, Ops, and legal & compliance to elicit requirements.
Identify potential risks and issues impacting roadmap delivery and develop mitigation strategies.
Orchestrate business reviews and update forums for project progress and delivery, including planning, material creation, preparation, execution, and follow-through.

Requirements

5+ years of experience managing digital web or mobile products.
Proven record of successful program delivery, thought leadership, and stakeholder management.
Agile development experience.
Must be curious, able to articulate complicated concepts, and willing to learn technical details.
Deep familiarity with customer service processes.
Exceptional communication and relationship-building skills.
Ability to interact at multiple levels of the organization and tailor messaging appropriately.
Strong presentation and PowerPoint skills.

Skills

Product Management
User Experience (UX)
Data-driven approach
Competitive landscape analysis
Critical thinking
Written communication
Verbal communication
Organization
Analytical skills
Problem-solving
Collaboration
UI/UX design collaboration
Developer collaboration
Stakeholder management
Risk management
Metrics-driven framework
Jira

Location

New York Plaza, NYC

Work Type

Full-time

Experience Level

Assistant Vice President

Education Level

Bachelor's degree

Salary/Compensations

$85,000 - $140,000 per year

Benefits

Comprehensive employee benefits and perks

About the Company

Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services.
The Firm serves clients worldwide from over 1,200 offices in 43 countries.
Morgan Stanley values integrity, excellence, and a strong team ethic.
The company offers a superior foundation for professional career building, learning, achievement, and growth.
A philosophy that balances personal lifestyles, perspectives, and needs is an important part of the company culture.
Wealth Management (WM) Platforms manages industry-leading platforms across all WM channels and client segments to provide a unified digital experience, unlock growth, and deliver efficiencies.
WM Platforms consists of ten sub-teams including Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow, Digital Trading & Investing, Generative AI UX Design & Research, Strategy & Execution, WM Platforms Risk, and the Chief Operating Office.
The Digital Client Experience & Platforms team is responsible for all aspects of the digital client experience, focusing on self-directed bank, brokerage, and advised accounts.
This includes Mobile, Retail Web and Bank Platforms, Portfolio Analytics, Digital Advice & Transactions, and Account Opening teams.
The Digital Client Service team drives and defines the online customer experience for Morgan Stanley and E*TRADE servicing experiences.
User experiences are targeted at users across the firm in a wide range of self-directed and advised products, including brokerage, retirement, banking, and stock plans.
Morgan Stanley raises, manages, and allocates capital for clients, helping them reach their goals.
The company has a 90-year history of differentiated service.
Morgan Stanley's values include putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back.
The company supports employees and their families with attractive and comprehensive employee benefits and perks.
There are ample opportunities for career advancement within the business.

Equal Opportunity

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.
Recruiting efforts reflect a strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
The workforce reflects a broad cross-section of the global communities in which the company operates, bringing a variety of backgrounds, talents, perspectives, and experiences.