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About the Role
We are seeking a senior technology leader to spearhead the engineering of MYOB's customer-facing AI products, transforming our AI strategy into scalable customer experiences. You will lead a multidisciplinary team, partnering with Product and Design to bring agentic AI products from conception to production, setting technical direction and ensuring quality, reliability, safety, and cost-effectiveness.
Responsibilities
- Own the engineering of MYOB’s agentic AI products from discovery through to production and ongoing operation, translating product strategy into high-quality customer outcomes.
- Define the target technical state for MYOB’s AI products in partnership with the GM, Architecture and engineering teams, guiding key architecture, platform and investment decisions.
- Establish rigorous evaluation frameworks, quality measures and release criteria, balancing accuracy, latency, reliability, safety and cost across production AI services.
- Define how we source, curate and improve the data that powers our AI, using existing data alongside redesigned product experiences and customer feedback loops to continuously improve AI performance.
- Embed responsible AI into architecture and product design, including appropriate human oversight, informed consent, clear scope of agent actions, auditability, reversibility, privacy and security.
- Lead and coach senior technical leaders across AI engineering, data science and software engineering, building strong engineering practices while partnering across Product, Design, Security, Architecture and external AI partners.
Requirements
- Proven experience building and operating ML, LLM, or AI-powered products in production with strong underlying software engineering and architecture capability.
- Experience leading senior technical leaders and multidisciplinary engineering teams, creating clarity, accountability, and strong technical cultures.
- Understanding of agentic systems, LLM architecture, and the trade-offs between model quality, latency, cost, reliability, and safety.
- Experience using evaluation frameworks, test datasets, experimentation, and production measurement to guide product readiness and improvement.
- Understanding of how data sourcing, curation, enhancement, and product experience signals can improve AI products and create sustainable competitive advantage.
- Comfortable partnering with Product and Design, shaping technical strategy, and engaging with engineering details.
- Experience in responsible AI or regulated environments is highly regarded.
- Apply even if you don't tick every box.
Skills
- AI Engineering
- Data Science
- Software Engineering
- ML
- LLM
- Agentic Systems
- Responsible AI
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior Technology Leader
- Senior technical leaders
Benefits
- Flexible, hybrid workplace
- Home office setup financial assistance
- Corporate discounts and vouchers
- Partnership with Sonder for wellbeing support
- In-house training and programs
- LinkedIn Learning access
- Conference and study assistance
- Variety of leave options (purchased leave, parental leave, domestic violence leave, transgender leave, community leave, study leave)
- Community involvement opportunities (Wellness, Belonging, Planet)
About the Company
- Leading business management solution provider in Australia and New Zealand.
- Core purpose: helping businesses start, survive, and succeed.
- Believes that when businesses run smoothly, everyone benefits.
- Provides tools for businesses to focus on what matters and achieve their goals.
- Focuses on the impact of using skills to help businesses thrive and shape the future of work.
- Emphasizes being in the business of people.
- Values are at the heart of everything they do.
- Encourages a collaborative environment where opinions are valued and ideas can make a difference.
Equal Opportunity
- Proud to be an equal opportunity employer.
- Believes in embracing difference and backing people to be their true selves.
- Encourages unique contributions, lived experiences, and fresh perspectives.
- Encourages applications from individuals who may not meet every requirement.
- Proud to be a Circle Back Initiative Employer and commits to responding to every applicant.