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About the Role
You will be part of a team of motivated privacy professionals that supports Service NSW to understand and implement privacy obligations. Senior Privacy Advisors are responsible for delivering privacy advisory output across assigned Service NSW products and projects, with support from the Privacy Managers. The privacy team engages and works with all parts of Service NSW, our partner agencies and across the multiple channels that our customers use. We help the Service NSW understand their obligations when dealing with personal information. We develop a range of assessments, materials and frameworks that guides how privacy operates in Service NSW, and how we protect the information we handle.
Responsibilities
- Work closely with stakeholders across Service NSW to support the delivery of privacy governance, advisory, and assurance activities.
- Help drive privacy compliance and contribute to initiatives that strengthen privacy capability and manage privacy risk across the organisation.
- Provide privacy advice and support across a range of operational and project-based activities, assisting with privacy assessments, privacy incidents, data breaches, complaints, and internal reviews.
- Collaborate with stakeholders to identify privacy risks, contribute to practical solutions, and support the implementation of privacy frameworks, policies, and processes that align with legislative and organisational requirements.
- Assist with the development of privacy-related briefings, reports, and governance documentation.
- Contribute to privacy awareness and education initiatives across the agency.
- Build effective relationships with internal and external stakeholders.
- Respond to privacy enquiries.
- Support the delivery of privacy projects and programs to achieve positive customer and business outcomes.
Requirements
- Experience providing advice and support on privacy-related matters.
- Sound understanding of privacy principles, privacy legislation, or related disciplines such as policy, governance, risk, compliance, information management, or regulatory environments.
- Ability to build effective working relationships and collaborate with a diverse range of stakeholders in a dynamic, fast-paced environment to identify and manage privacy risks and support informed decision-making.
- Strong written and verbal communication skills, with the ability to prepare clear and concise reports, correspondence, presentations, and advice tailored to different audiences.
- Well-developed analytical and problem-solving skills, with the ability to assess complex information, identify risks, and develop practical recommendations that balance privacy obligations with business and customer needs.
- Ability to gather, interpret, and analyse information from multiple sources to provide meaningful insights and contribute to quality privacy outcomes.
- Understanding of contemporary privacy issues and an interest in emerging legal, technological, and regulatory developments that may impact privacy management and compliance.
- Include an up-to-date resume (max 4 pages).
- Provide a cover letter outlining how your skills and experience meet the requirements of the role (max 2 pages).
Skills
- Privacy principles
- Privacy legislation
- Policy
- Governance
- Risk management
- Compliance
- Information management
- Regulatory environments
- Stakeholder collaboration
- Risk identification
- Risk management
- Decision-making
- Written communication
- Verbal communication
- Report writing
- Correspondence
- Presentation
- Analytical skills
- Problem-solving skills
- Information gathering
- Information interpretation
- Information analysis
- Contemporary privacy issues
- Emerging legal developments
- Emerging technological developments
- Emerging regulatory developments
Location
- Sydney
- Other locations may be considered
Work Type
- Fulltime
- Ongoing
- Hybrid working
Experience Level
- Senior
Education Level
- Tertiary qualifications in a relevant discipline such as law, governance, public policy, risk management, information management, or a related field will be highly regarded but are not essential.
Salary/Compensations
- Starts from $109,166, plus employer’s contribution to superannuation and annual leave loading.
Benefits
- Employer’s contribution to superannuation
- Annual leave loading
About the Company
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Equal Opportunity
- Belong in our diverse and inclusive workplace.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.