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About the Role

The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail, campus, and colleague experience across Canada and the United States. This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience.

Responsibilities

Manage service delivery team of engineers for enterprise campus and retail network services.
Drive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles.
Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.
Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
Lead lifecycle planning activities for network hardware/software initiatives.
Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.
Develop and maintain service delivery governance processes and operational standards.
Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops.
Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
Lead cross-functional resolution efforts and executive communications during major outages.
Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.
Leads high-performing team through self-awareness, empathy, active listening, and the ability to positively influence outcomes across diverse stakeholder groups.
Establish clear goals, priorities, and performance expectations.
Manage workforce planning, talent development, and succession planning.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Serve as the primary point of contact for network service delivery stakeholders.
Communicate service performance, risks, and strategic initiatives to leadership.
Partner with technology and business teams to align network services with organizational priorities.
Represent Network Service Delivery in governance, operational, and planning forums.
Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction.
Drive service improvements through automation, standardization, and process optimization.
Ensure documentation, support models, and operational procedures remain current.
Support audit, compliance, risk, and resiliency initiatives.

Requirements

Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.
8+ years of experience supporting enterprise network services and infrastructure.
3+ years of leadership experience direct management of teams.
Experience supporting large-scale retail, campus, branch, or distributed enterprise environments.
Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.
Experience managing SLAs, KPIs, service governance, vendors, and service providers.
Strong communication, analytical, and stakeholder management skills.
Experience leading major incident response and service restoration efforts.
Experience in financial services, retail, or other highly distributed enterprise environments.
Experience with Aruba, Arista, or Cisco networking technologies.
Experience with SD-WAN platforms and ServiceNow.
Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk.
Familiarity with network automation and infrastructure management tools.
ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.

Skills

Enterprise LAN, WAN, and SD-WAN service delivery
Routing and switching technologies
BGP, OSPF, QoS, TCP/IP, DNS, and DHCP
Carrier and circuit service management
Network observability and performance monitoring
Major incident, problem, and change management
Service delivery governance and KPI management
Vendor and supplier management
Lifecycle planning and continuous improvement
People leadership
Stakeholder influence
Technical expertise
Automation
Operational excellence
Infrastructure-as-Code
Process automation
Financial planning
Budget management
Vendor spend oversight
Cost optimization
Self-awareness
Empathy
Active listening
Communication
Analytical skills
Stakeholder management
Team development
Talent development
Succession planning
Accountability
Collaboration
Customer focus
Continuous improvement
Service performance communication
Risk communication
Strategic initiative communication
Technology alignment
Business alignment
Governance representation
Operational forum representation
Planning forum representation
Network infrastructure lifecycle planning
Carrier services lifecycle planning
Technical debt reduction
Service improvement
Standardization
Process optimization
Documentation maintenance
Support model maintenance
Operational procedure maintenance
Audit support
Compliance support
Risk support
Resiliency support

Location

Toronto, Ontario, Canada

Work Type

Full-time

Experience Level

8+ years of experience supporting enterprise network services and infrastructure
3+ years of leadership experience direct management of teams

Education Level

Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.

Salary/Compensations

$96,900 - $136,800 CAD

Benefits

Growth opportunities and skill development
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Training programs
Competitive benefits plan
Online learning platform
Mentoring programs

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

TD is committed to providing fair and equitable compensation opportunities to all colleagues.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.