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About the Role
As Bell Services Manager at Crown Sydney, you will lead teams responsible for delivering critical first and last impressions, overseeing Bell Desk, Driveway, and Valet operations within Sydney's most prestigious integrated resort. This role is for a hospitality leader who thrives in a fast-paced luxury environment and takes pride in delivering seamless service.
Responsibilities
- Leading and inspiring a team of Bell Captains, Bell Attendants and Doorpersons to deliver consistently exceptional guest experiences
- Driving smooth daily operations across the Bell Desk, Valet Parking and Driveway services
- Monitoring and achieving key performance measures, including vehicle retrieval and baggage delivery targets
- Managing departmental budgets, workforce planning and rostering to support efficient operations
- Resolving guest concerns and operational challenges with professionalism and care
- Maintaining a strong focus on safety, compliance and risk management
- Enhancing guest satisfaction through service excellence, feedback initiatives and continuous improvement
- Leading recruitment, coaching, performance development and recognition programs to build a high-performing team
- Identifying opportunities to improve processes, implement new initiatives and drive operational best practice
Requirements
- A style of leadership that is confident, engaging and people-centric
- Proven ability to balance operational priorities without compromising on service standards
- Demonstrated leadership experience within hotel operations, ideally in a luxury environment
- Capability in leading large, diverse teams in a fast-paced guest-facing setting
- Exceptional communication, coaching and stakeholder management skills
- The ability to remain calm, adaptable and solutions-focused under pressure
- A commitment to professionalism, integrity and acting as an ambassador for the Crown brand
- Experience with budgeting, forecasting and labour management
- A current and unrestricted NSW Drivers Licence
Skills
- Leadership
- Operational Excellence
- Service Standards
- Guest Service
- Budget Management
- Workforce Planning
- Rostering
- Problem Solving
- Risk Management
- Communication
- Coaching
- Stakeholder Management
Location
- Sydney
Work Type
- Full-time
Experience Level
- Management
- Leadership
Education Level
- Qualifications in Hotel Management, Hospitality or Business (advantageous)
Benefits
- Complimentary meals in staff restaurant
- Discounts across selected food and beverage venues
- Exclusive accommodation discounts across Crown Sydney, Melbourne and Perth
- Complimentary uniform laundering and wardrobe services
- Access to health and wellbeing benefits
- Novated leasing
- Employee discounts
- Recognition and reward opportunities
- Involvement in community, diversity and inclusion initiatives
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.