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About the Role
The Leasing Team Member strives for 100% occupancy through resident retention, leasing current availability, and pre-leasing future availability. This role rewards people skills, sales experience, high energy, positive attitude, and excellent performance with great earning potential and advancement opportunities.
Responsibilities
- Act as a customer service ambassador, consistently exceeding expectations to ensure customer satisfaction.
- Greet prospective clients warmly.
- Answer incoming leasing calls.
- Determine client needs and preferences.
- Professionally present the community and apartment homes.
- Utilize feature/benefit selling techniques.
- Close sales effectively.
- Follow up with prospective clients.
- Complete all lease applications and lease file paperwork.
- Maintain accurate lease file documentation per company policy.
- Participate in lease file audits as assigned.
- Maintain cleanliness of the tour path for a positive first impression.
- Demonstrate a positive and professional attitude towards team members, residents, prospective residents, and vendors.
- Participate in and assist with planning community events.
- Assist with various community projects as assigned by the Community Manager.
- Participate in required Cardinal U training.
Requirements
- 1-2 years of customer service and sales experience.
- Strong communication skills.
- High-energy and ability to thrive in a fast-paced environment.
- Enjoyment and pride in providing excellent service.
- Excellent interpersonal skills; warm, friendly, and helpful demeanor in person and on the phone.
- Basic computer skills including typing and writing for correspondence.
- High School Diploma or equivalent.
- Availability to work evenings and weekends.
- Ability to embody the Cardinal Culture and Cardinal Core Values daily.
Skills
- Customer service
- Sales
- Communication
- Interpersonal skills
- Computer skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Hourly Rate, plus Benefits and Commission eligibility
Benefits
- Benefits eligibility
About the Company
- Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities.
- Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
- Regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat.
- Must be able to physically access all exterior and interior parts of the property and amenities.
- Must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
- Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Rare travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.