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About the Role
We are seeking a Senior Adviser, Triage & Assessment position within myVoice, providing senior global leadership of the intake, assessment, routing and closure of concerns raised via myVoice channels and other approved reporting routes. Reporting to the Manager, Ethics and Compliance Triage & Assessment, myVoice, you will ensure reports are acknowledged, assessed, directed to the appropriate pathway and closed in a timely, fair, proportionate and people centred manner. You will protect confidentiality, privacy, natural justice, legal privilege and non-retaliation while ensuring urgent or material matters are escalated promptly.
Responsibilities
- Oversee consistent acknowledgement, initial assessment, severity rating, risk identification and prioritisation of reports.
- Performed enhanced triage, including initial consultation with Subject Matter Experts and gathering of relevant documentation to expedite investigation or resolution.
- Identify urgent safety, safeguarding, regulatory, financial, reputational, senior leader or retaliation risks and escalate immediately through approved routes.
- Apply clear criteria for medium and high-risk E&C investigations, workplace pathways, local management handling, specialist referral or other resolution routes.
- Conduct or oversee conflict checks and determine appropriate case ownership, investigator independence and escalation.
- Coordinate with Legal on privilege, legal rights, regulator considerations and matters requiring legal advice.
- Ensure personal data, anonymous reports, sensitive information and case records are handled in accordance with applicable requirements.
- Set quality expectations for communication with reporters, including acknowledgement, clarification, updates and closure where appropriate.
- Identify and document potential retaliation and wellbeing risks and coordinate proportionate safeguards and monitoring.
- Support a respectful, accessible and culturally aware reporting experience without compromising case integrity.
- Maintain triage guidance, decision trees, templates, service levels and quality review routines.
- Provide training and calibration to triage, investigation, People and local case handling teams to improve consistency.
- Monitor queue health, ageing, hand-offs and workload and recommend changes to capacity, process or routing.
- Contribute to create anonymized learnings from matters.
- Partner with local compliance officers, promote myVoice in roadshows and townhalls and support regular awareness campaigns and training relating to the myVoice and whistleblowing requirements.
- Maintain accurate case classification, risk coding, rationale, audit trail and closure details in the approved case management system.
- Use approved automation and artificial intelligence to support prioritisation and information review, with human verification and accountability retained.
- Analyse intake trends, routing outcomes, repeat issues and user feedback to improve the myVoice framework, controls, learning and reporting.
Requirements
- A commitment to the safety and wellbeing of yourself and people participating in myVoice processes, and conduct aligned with Rio Tinto’s values.
- Extensive experience in whistleblowing, speak-up intake, case triage, investigations, employee relations, safeguarding or comparable assessment work in a complex organisation.
- Strong judgement in assessing incomplete, sensitive and high consequence information and making defensible routing and escalation decisions.
- Practical knowledge of confidentiality, privacy, legal privilege, natural justice, non-retaliation and workplace or misconduct pathways.
- Excellent interviewing, analytical, written and stakeholder management skills.
- Strong data discipline and experience using case management systems, metrics and quality controls.
- The ability to work calmly, independently and consistently across cultures, jurisdictions and time zones.
- Fluency in English
Skills
- Multilingual abilities will be highly valued specifically French, Spanish and or Portuguese in support of Atlantic markets
Location
- London, UK
- Argentina
Work Type
- Occasional business travels
Experience Level
- Senior
Education Level
- A relevant tertiary qualification in investigations, law, compliance, employee relations, psychology, risk, audit or a related discipline.
Salary/Compensations
- A competitive salary package with annual cash incentive awards for eligible employees
Benefits
- Career development & education assistance to further your ambitions
- Wellbeing benefits
- Generous Rio Tinto employee share program
- Employee Assistance Program
- Ongoing individual wellbeing support for you and your family for personal and professional matter
- Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
About the Company
- Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
- We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Equal Opportunity
- At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.
- We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.