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Responsibilities
- Welcome patients, visitors, and healthcare providers courteously and professionally.
- Answer, screen, and route telephone calls with exceptional customer service.
- Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity.
- Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals.
- Register new patients and verify demographic, insurance, and billing information.
- Verify insurance eligibility, obtain referrals and prior authorizations, and communicate insurance requirements to patients.
- Collect copayments, outstanding balances, and process patient payments.
- Monitor patient accounts and assist with payment arrangements.
- Receive, screen, and direct scheduled and walk-in patients and visitors.
- Maintain accurate, complete, and up-to-date electronic medical records (EMR).
- Organize, file, retrieve, and maintain patient records and office documentation.
- Coordinate with clinical staff for efficient patient flow.
- Process incoming mail, correspondence, faxes, and other office documentation.
- Monitor office supply inventory, place orders, and verify deliveries.
- Assist with maintaining office equipment by identifying issues and coordinating service or repairs.
- Maintain a clean, organized, and welcoming reception area.
- Protect patient privacy by complying with HIPAA and confidentiality standards.
- Follow all company policies, procedures, and quality standards.
- Participate in ongoing training and professional development.
- Perform additional administrative duties as assigned.
Requirements
- High school diploma or equivalent required.
- Minimum of three (3) years of customer service experience in a professional setting.
- Previous experience in a medical office, physician practice, or healthcare setting preferred.
- Minimum of one (1) year of experience using Electronic Medical Record (EMR) systems preferred.
- Proficiency with Microsoft Office Suite.
- Knowledge of medical terminology preferred.
- Previous experience with insurance verification, appointment scheduling, and patient registration preferred.
- Previous experience in an ENT, Allergy, Immunology, or other specialty physician practice preferred but not required.
Skills
- Excellent interpersonal and customer service skills.
- Strong verbal and written communication abilities.
- Exceptional organizational and time management skills.
- Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
- Strong attention to detail and accuracy.
- Professional telephone etiquette.
- Ability to maintain confidentiality and exercise sound judgment.
- Knowledge of medical office procedures, scheduling practices, and insurance verification.
- Familiarity with Electronic Medical Record (EMR) systems.
- Ability to work independently while contributing effectively within a collaborative healthcare team.
- Commitment to providing compassionate, patient-centered care.
Education Level
- High school diploma or equivalent
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance